Registration for the annual American Association of Dental Office Managers (AADOM) conference on September 19-20 in Orlando, Fla., is almost filled up! If you’ve been sitting on the fence about whether or not to attend, or you aren’t familiar with …
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Tag Archives: Dental Practice Human Resources
As a technology leader, Patterson eagerly brings the newest cutting-edge technology to customers in practices across the country. However, not all end users of this technology look forward to its implementation with the same enthusiasm. By investing in select technologies, …
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The typical dental office has several regular meetings that can help to keep the team on track. We hear from our members that as the staff gets bigger, the meetings get longer and less productive. It’s so important to have …
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Believe it or not, the difference between your team and a dream team is not far off. The key is perspective. With a few tweaks to your team huddle approach you can turn that bah humbug attitude into an innovative …
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For most of us, spring cleaning means getting rid of the clutter that’s built up over the year and doing some serious scrubbing. While we’re accustomed to organizing our homes every spring, why not also take this opportunity to address …
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This week is the 36th Annual Dental Assistants Recognition Week and we want to make it a very special week for some of our Off the Cusp readers. That’s why we asked a few offices to tell us about their …
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How amazing are the dental assistants in your office? Next week is the 36th Annual Dental Assistant Recognition Week (DARW), and it is a great time to let them know how much you appreciate everything they do for your office. …
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It’s inevitable … at some point in time you, or one of your staff members, will encounter a dissatisfied or unhappy patient. I am sure that your office or practice strives to provide exceptional service to all, but in reality …
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When a problem arises in your office or practice, your people often look to you to take action and provide a solution. And as a leader or manager, it is often expected that you resolve those problems promptly so that …
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Our Eaglesoft Practicing with the Masters webinar series has been around for awhile now and we have heard rave reviews! Through these webinars, we bring industry leaders to you, allowing you to gain insight, enhance your practice and earn AGD …
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Happy New Year! Now it is time to get to work on those resolutions. (In case you missed it, Mahlia Matsch, from our human resources department, had a wonderful post last week on making your resolutions a success.) Last week …
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At the onset of each New Year, it’s tradition to go through the exercise of creating a list of resolutions. These lists commonly include things like losing weight, quitting a bad habit, being more productive, finding success . . . …
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Here’s where you can find us in November. Be sure to come say hi; we’d love to chat with you! Arizona 11/11-11/16: Phoenix – Association of Military Surgeons of the United States National Event California 11/1: Huntington Beach – CEREC …
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*REMINDER* This Year’s Insurance Benefits Will Expire Soon! Dental insurance can be confusing for patients and providers alike. When I worked in a dental office, a majority of my time was spent communicating benefits to patients who needed help understanding …
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Mistake #8 – Failing to Make the Tough Decisions As the leader of your business, there are many people counting on you. There are some problems that only you, as the leader, can solve, and they simply will not get …
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Would you like to save time and increase efficiency while posting insurance payments? Then Eaglesoft has a solution for you! It’s called Electronic Remittance Advice or eRA, which is actually just a fancy way of saying “electronic EOB.” Here are …
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Did you know that as a value-added feature, CAESY Printables are included with Eaglesoft? Even better? These take-home patient education materials for post-op and preventive care can be tied to service codes and printed automatically during a walkout in Eaglesoft! …
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Mistake #6 – Hire Too Quickly, Fire Too Slowly As busy as you are, having the “right people on the bus” is important to your business. A common mistake managers make is acting too quickly on hiring decisions based on …
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Mistake #5 – Creating the Perception of Favoritism As a manager, you will connect with some employees better than others. While this is perfectly natural, these connections can lead to friction with other members of the team, as they can …
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Mistake #4 – Failing to Set Goals and Expectations It’s simple…when people don’t have a complete and accurate understanding of their goals and expectations, they are less productive. Research tells us that approximately 80% of performance issues are due to …
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If you’ve been reading my posts you are already well aware that Eaglesoft’s practice management software can help increase productivity and keep your office running efficiently. What some offices may not have discovered are all of the advanced features we …
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For many dental offices, insurance related issues can be complicated; staff members may not fully grasp all the intricacies of the industry to begin with, much less feel confident enough to answer insurance related questions patients might have concerning their …
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Give your patients the information they need to come to an informed decision and accept the treatment you recommend. Eaglesoft allows its users to effortlessly create comprehensive treatment plans in minutes and with the right knowledge, maybe even seconds! Here …
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I’m always amazed at how quickly the technology landscape changes at a dental office. From management software that integrates every part of the business, to 3D imaging, to chairside CAD/CAM solutions, today’s dental offices are full of clinical and front …
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For many people, the terms “management” and “leadership” are interchangeable. While I believe there is some overlap, these two concepts are mostly mutually exclusive and are markedly different skills. While few people excel at both, both are critical to one’s …
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At Patterson, we listen to our Eaglesoft customers. You asked for line item accounting, and our developers delivered! Eaglesoft’s new Line Item Accounting system provides our users with greater accuracy when posting payments. With this feature, users can apply any …
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The newest addition to Patterson Dental’s Explore Store (www.PattersonDental.com/AppStore) isn’t just one tool to help practices run better. It’s a whole team! All of Eaglesoft’s eServices can now be found on the Explore Store. A full array of practice management …
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Last Wednesday my Branch Manager, Joe Pennisi, and I represented Patterson Dental at San Jose State University’s Spring Job Fair. We aimed to attract charismatic, motivated applicants, and found it a great opportunity to talk about Patterson’s commitment to customer …
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Now is the time to kick your corporate compliance program into high gear! You may be wondering exactly what corporate compliance is in dentistry. Compliance refers to your legal duty to follow applicable federal and state laws, rules and statutes …
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Most employees want to know how they are doing. As a manager, you need them to know how they are doing. When they are doing their job well, they want their manager to acknowledge their contribution. When they are not …
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