When Sonai Roy started as a patient coordinator at John Powers, DMD, in 2017, she quickly recognized the untapped potential of the practice’s patient engagement software. But it wasn’t until COVID-19 hit that the need to more fully apply RevenueWell’s features came into sharp focus.
Dr. David Rice on Leadership: Creating Certainty in Uncertain Times
The myths of who and what constitute a great leader are so powerful that many in dentistry simply steer clear of leadership all together. David Rice, DDS, shares several ways practice owners can effectively lead their teams, even during uncertain times.
3 Cloud-Based Security Considerations
While cloud-based practice management software offers many business benefits, it’s important to consider basic safety protocols such as data security, remote login policies and passwords protection. Linda Harvey discusses how to keep your data safe and HIPAA compliant.
The Key Hire Every Productive Dental Office Needs To Make in 2021
If you ask any dentist about the biggest problem they have in running their practice, invariably the answer will point, in one way or another, to staffing issues. But new hires is not always the best solution. Automating tasks like processing new patient information, triaging after-hours emergencies, medical prescreening, and curbside check-ins relieve your overburdened team members to be able to do what they do best; take care of patients.
How No-Shows Become Lost Patients
Patients become no-shows for a variety of reasons, and the impact that has on a dental practice is well documented. Finances, fear, forgetfulness, transportation and last-minute issues can all lead to a no-show. But there is another side to the no-show issue that is important to recognize: a no-show patient may be looking to receive care from somewhere else.
7 Ways to Increase Dental Office Productivity
Finding new ways to increase dental office productivity can improve the agility of your staff, boost the patient experience and help you bring in new patients. Improvement in any of these areas can help increase revenue in the process.
Twenty Twenty-One Day Success
David Rice, DDS, founder of igniteDDS discusses how New Year’s resolutions compare to dentistry and offers four things to focus on that all revolve around same-day dentistry.
Dental Practice Success: 4 Tips To Close Out the Year Strong
With the end of 2020 comes new lists, goals and ways to creatively end the year on a high note. Cassie Brehmer shares how connecting with patients who have unfinished treatment, getting ready for the rush between Christmas and New Year’s and finding ways to celebrate your staff will help close this year out on a positive note.
Everything You Need to Know for a Successful End of Year Process in Eaglesoft
As 2020 comes to an end, now is the time for dental practices to complete End of Year processing in Eaglesoft. Whether you are new to Eaglesoft or are a seasoned pro at using the practice management software, End of Year processing could bring questions to mind on the proper steps.
Tech Insights: 3 Winning Technologies for Dentists During COVID-19
Dental practices that have seen continued growth throughout the COVID-19 pandemic have largely relied on technology. Some have put current technologies to newfound use, while others have invested in new dental technology to bring in extra revenue. Continue reading for three technologies dentists have relied on to keep schedules full and revenues up during the COVID-19 pandemic.
How Automated Patient Reminders Save Time and Money
Automated patient reminders can reduce no-shows by 34% or more. In addition to the cost on a patient’s health for not following up on necessary treatment, the tangible costs of no-shows can have a severe impact on health care in general and your bottom line specifically. See how automated patient reminders can improve the continuum of care while increasing office and staff efficiency.
Stopping Cancellations and No-Shows: A Step-By-Step Guide from igniteDDS
Now that most dental offices are fully open again, it is even more important for dental practice owners to have a plan for reducing cancelations and no-shows. We asked David R. Rice, DDS, founder of igniteDDS to share some steps dental practices can take to reduce cancellations and no-shows.
Patient Recall Marketing Webinar Series: Power Your Patient Comeback
As dental care in the age of COVID-19 starts to feel routine again, many practice owners are looking for new ways to cut costs and run their offices more efficiently. In a new webinar series, you’ll learn how marketing and communication software solutions like Solutionreach and OperaDDS can help you kickstart your schedule and boost your patients’ return appointments with convenient, automated and measurable patient outreach tools.
Making the Switch to Eaglesoft: Smart, Streamlined, Simple
Pam McDonald has spent more than three decades getting to know her patients, but even with strong internal dental processes the team built in place, change inevitably knocked on the door.
The WHO Just Recommended the Delay of Routine Dental Care due to COVID-19. Now What?
The WHO recently recommended the delay of routine dental care in certain situations due to COVID-19. In a written response, the ADA said it “respectfully yet strongly disagrees” with the WHO’s recommendation. Roger P. Levin, DDS, shared a video outlining a scripted response dental practices can use to address patient concerns. Dr. Levin also offers three signs that may signal patients are opting out of routine dental care due to this news.
How One Dental Practice Found Success with Teledentistry Amid the Coronavirus Pandemic
Michael Cruz and Dee Dee Meevasin, DMD, were running critical business operations at full sprint when the COVID-19 pandemic arrived in Las Vegas, threatening to stop them in their tracks. The technology-forward dental practice found ways to remain operational when faced with taking emergency appointments only. Teledentistry from OperaDDS allowed for virtual consults, triaging and as a general screening and communication tool.
Is Your Practice Ready for Teledentistry? Use RevenueWell’s Readiness Scale to Find Out
As states have relaxed stay-at-home orders and dental practices have started seeing patients for routine care again, teledentistry may still be top of mind for dental practices looking to give patients more ways to connect between visits. If you’ve been considering implementing teledentistry at your practice, how do you know if you’re ready? How do you know if teledentistry is right for your practice? How can you gauge its true impact on your business?
3 Steps to Create a Positive Patient Experience in the “New Normal”
Keeping patients updated with paperwork, reminders for their appointments and a list of what to expect when they get to the office will help ensure they keep their appointment. Here are three steps to create a positive patient experience and help make sure your schedule stays full and breaking appointments is a rarity.
Patient Messaging During COVID-19: Digital Communication Tools from Solutionreach
As part of its webinar series on supporting a new digital patient journey, Solutionreach recently shared some of the key areas of focus when communicating with patients during COVID-19. As patients look for a variety of up-to-date information, their healthcare provider could likely be their best source of trusted information.
Provide a Touch-Free Patient Experience with OperaDDS
Social distancing massively effects the dental industry, forcing us to change what our standard procedures are. In this new reality, we can’t just go paperless, we must go touchless. Continue reading for steps dental practices can take to provide a touch-free dental experience.
How to Construct a Curbside Waiting Room
Curbside waiting rooms and curbside check-in have become a necessity for dental practices. The experts at RevenueWell share how to successfully communicate, and create, this new reality to patients.
The Road to Reopening: One Dental Practice’s Path to Safely Getting Back to Business
When Melissa Brown, DDS, founded Murray Hill Family Dental, she worked hard to prepare for many different business situations. But needing to close and reopen her practices due to a global pandemic isn’t one she could have imagined. Along with her husband, Troy Walton, director of business operations, they have built a loyal customer following and are an active and important part of their community.
3 Key Dimensions to Successfully Rebound from a Crisis
Some companies have been able to not only accelerate growth but also increase profitability while facing economic headwinds. As dental offices begin to reopen and rebound from the COVID-19 crisis, practice owners should focus on three key dimensions to navigate the economic downturn and come out the other side stronger.
8 Expert Business Tips for Reopening Your Dental Office Amid a Pandemic
Whether you’re handling emergencies only, entirely shut down, or taking initial steps to reopen, you’re no doubt focused on the near-term future of your practice. Kathy Brodal, a Patterson Dental business educator, offers eight ways to plan, prepare and pull off a strategy for propelling your business forward effectively.
Dental Practice Reopening Webinar Series: Target, Communicate, Market to Your Patients
As practices reopen and prepare for the next stage, planning, patient communication and marketing will be more critical than ever. In a new four-part webinar series, we will share insights, best practices and action steps to support you on your reopen and restore journey.
Patients, Team and Office – What to Think About as You Look to Reopen Your Dental Practice
After being closed for a few weeks, reopening your dental practice can be a stressful task that may not be well rehearsed among your staff. Creating a task list, communicating with your staff and patients, and ensuring a safe office space will help assure a smooth reopening transition.
COVID-19: Six Resources from RevenueWell for Communicating with Patients
With the coronavirus outbreak affecting dental practices all over the country, RevenueWell has highlighted six tools for communicating with patients to minimize the impact of the pandemic to your practice.
Patient Communications: Say the Right Thing More Often
Whether right before patients come in for an appointment, while in the waiting room, when they’re in the chair, just after their appointment or in between visits, you should always be communicating.
10 Dental Office Phone System Terms to Know
Evaluating new dental office phone systems can be daunting, thanks to advancements in technology. Here are some terms and features to look for when your practice is in the market for a new phone.
Is Your Dental Practice Healthy?
Dentistry is a business devoted to helping patients achieve better oral and systemic health. Yet many dental teams often do not consider the important business aspects of running a practice,...