Everyone who works in the dental practice has the power to change lives. Office managers and front office staff are critical to ensuring a positive patient experience, right from the moment a customer engages with the practice, whether online, on the phone or walking through the front door.

In the next few weeks, you’ll receive our annual Front Office catalog in the mail, and the star of the book is Carrie Burke, the practice administrator at the Children’s Smile Center in Ozark, Mo.

We know her story – and that of the Smile Center – will inspire and remind you why you chose dentistry as your profession. Check Off the Cusp next week for her story!

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