As a Technology Advisor for Patterson Dental, I visit a variety of practices each week. Each practice has its own unique struggles and successes. Remember to celebrate your successes! Yet, there is one constant struggle that I see in most …
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You know the list. Those things within your dental office that take entirely too much of your valuable time. Determining what patients are eligible from an insurance standpoint, for example. Or, what about communicating with patients and reminding them of …
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You just bought new practice management software for your dental office. You’re excited! This is going to help you in so many ways, you think. It’s going to transform the way you care for your patients. You get your team …
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It’s 2018 and technology is quite literally all around us. In fact, it seems you can automate just about anything these days, from adjusting your belt to accommodate post-meal bloating to dispensing a perfectly portioned glass of wine or a segment …
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Gifts aren’t the only things that need to be wrapped up this time of year – with only a handful of weeks left in 2017, ’tis the season for your practice to dot your i’s, cross your t’s, and tie …
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Let’s face it: Choosing practice management software is a daunting task. There are many options and at the end of the process, you’re greeted by a software installation with plenty of question marks. Choosing the right software doesn’t have to …
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They say it’s key. They say it’s the most attractive quality you can have. They say it goes with everything. They even say it’s contagious! What is this all-powerful epidemic? Confidence, of course! As a practicing dental professional, you already …
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![Mind Your [Chairside] Manners](https://www.offthecusp.com/wp-content/uploads/2016/11/Mind-Your-Chairside-Manners-150x150.jpg)
Savvy business owners know that it costs a whole lot more to acquire a new customer than it does to keep an existing one. That’s why patient retention is one of the most important metrics for a dental office. Focusing …
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Even the best jobs have aspects that aren’t particularly glamorous. Movie stars have to memorize lines, chefs have to chop onions, and famous musicians have to practice their scales. Dental office managers are no exception to the rule: every dental …
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December is full of holiday cheer, music everywhere, lights blinking from afar and the sweet aroma of freshly baked cookies! This is the best time of year to celebrate 2015 and prepare for another year ahead in 2016. Along with …
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We are pleased to announce that the Patterson Technology FAQ site used by customers and employees of Patterson now has a fresh new look. The goal of the new update is to help users find answers more quickly in the company’s …
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One common question I get when working with offices that have the desire to become as paperless as possible is “What about my route sheets? What do we use now?” These are important questions. Believe it or not, we are …
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How often do you audit your patient records? If this is not a regular task in your office, you may want to consider making it one. In order for us to make the most of our software we need to …
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After just returning from the 11th Annual American Association of Dental Office Managers (AADOM) Conference in Nashville, it occurred to me how many offices are still not benefitting from a great feature we had incorporated into our practice management software, Eaglesoft, …
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I’m always impressed with someone who can juggle three or more items, especially when those items are on fire or are chainsaws. I remember watching someone juggle chainsaws and he didn’t miss a beat. I thought to myself, if he …
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Implementing technology to improve the patient experience and applying the most appropriate technologies to simplify processes is something I help dental offices do every day. Eliminating paper, clipboards and manual data entry of patient forms is one incredibly simple way …
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I can recall many years ago when patients would enter a dental office, sit quietly in a treatment room and allow the dentist to perform whatever treatment the provider deemed necessary. Then pay for the fee in full when leaving …
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Do you remember when you turned 21? I do and it was massive. I was surrounded by a sea of friends and some other people who I didn’t know at the time, but now am Facebook buddies with. It’s a …
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One question I typically ask my customers during a training session is “How often do you query your database to produce a precise list of patients?” I then go on to explain how powerful the data we collect is and …
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Have you ever looked at Trends within Eaglesoft? Trends is a practice management feature that allows you to view office totals according to specified criteria. From Trends, you can import and enter data according to month, year, or any other …
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For those of you who have a specific, custom medical history form that reflects information that your office needs to retrieve from your patients, this is the solution for you to become the most efficient practice! With Eaglesoft 17, you …
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When Laura Hatch and her husband, dentist Anthony Hatch, opened the doors at their Maryland practice in 2003, they chose a rock and roll theme that has carried over to their new practice in San Diego – Scripps Rock Dental, …
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Planning your day for maximum productivity is an important task for everyone. At home and at work, successful days begin with the end in mind. Dedicating time for a quick meeting each morning allows us to plan and prioritize the …
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If you’re a frequent reader of Off The Cusp, then you’ll know we cover a lot of topics and hear from a lot of different contributors who have a huge range of experiences in the dental industry. I manage this …
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Have you noticed the bright orange icon in the upper left-hand corner of your Eaglesoft 17 screen? This is an RSS Feed that we are calling our Eaglesoft News Center. You might be asking yourself “What is RSS and why …
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I love this time of year. There is something about the twinkling lights and festive holiday music everywhere. I enjoy hot drinks by the Uele Yule? log via my TV. I have lists coming out of my ears of things …
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With technology’s ever-changing products, I am excited for our customers to have this great product available. With Eaglesoft 17, offices have the ability to manage their critical data from the web and their mobile devices. All you need is Internet …
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The patient experience begins the moment they call your practice. Actually, it began when they made the decision to call your office to make the appointment. That is when they decided to choose you for their care. Once they connect …
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Increase productivity and improve communication with this simple and highly effective tool Your daily schedule should be simple and easy to read. Provider hours need to be current and up to date so provider time is accurately represented. This makes …
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This post is a follow-up to one I originally posted in January 2013 titled Fee Schedules and Coverage Books. Please check it out if you haven’t done so already. It received a lot of positive feedback and numerous comments so I …
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