How do your patients prefer to receive communication such as appointment confirmations and reminders from you? Chances are the answer is not one-size-fits all…nor should it be in 2018! More than ever, consumers are demanding highly personalized experiences, and the …
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Switching software platforms. Just the idea of changing your dental practice management software system can give you the cold sweats. After all, changing anything in your practice is hard. But, changing software systems—the key clinical and communication system in your …
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In honor of “wedding season,” we have a very important invitation for you…We formally invite you to save the dat(a), and keep your practice and patient data protected! Information security is a challenge for businesses of all sizes, which makes …
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It’s 2018 and technology is quite literally all around us. In fact, it seems you can automate just about anything these days, from adjusting your belt to accommodate post-meal bloating to dispensing a perfectly portioned glass of wine or a segment …
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Duplicated data entry. Bogged down systems running multiple practice management software sessions. Hours of time wasted running reports. Let’s face it. The dental industry is tired of inefficiency. But, that’s exactly what many dental practices face with today’s practice management …
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Let’s face it: Choosing practice management software is a daunting task. There are many options and at the end of the process, you’re greeted by a software installation with plenty of question marks. Choosing the right software doesn’t have to …
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Let’s face it – the internet has changed the way we do business. According to the Pew Research Center, 9 in 10 American adults (including potential new patients!) use the internet to shop online, scan Facebook, or perform research. Even …
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As consumers, more and more of the data we rely on in our everyday lives resides in the cloud – and it’s easy to see why. The cloud empowers us to access our data anywhere, anytime, with the push of …
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In the words of National Baseball Hall of Fame pitcher Jim Palmer, “You can’t win if nobody catches the ball in the outfield. You’re only as good as the team you have behind you.” Just like baseball, the overall success …
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What do baseball, bonfires, and beach parties have in common? They’re fun-filled, favorite summertime activities. And with the Summer Solstice today, that means it’s the official start of this sunniest of seasons. Unlike the kiddos who are free from homework …
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From dental assisting to office administration, Amy Scoggins has incredible dental and customer service knowledge. Her dedication to her work, colleagues, and patients earned her a 2016 scholarship to the AADOM Conference as well as the prestigious Patterson Dental Diamond …
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Does your practice struggle to attract, recruit, and keep top Millennial talent? With the Millennial generation expected to make up 50 percent of the global workforce by 2020, that means adapting to this new generation isn’t really an option – …
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The single most important thing you can do for your practice is to hire the right people. A good hire will not only bring positivity and cohesiveness to your practice, it can directly affect your success in patient retention, production, …
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It is a well-known fact that in the United States, our healthcare system tends to focus on the treatment of disease, rather than the prevention of it. This sentiment is echoed in the following excerpt from a 2012 New England …
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![Mind Your [Chairside] Manners](https://www.offthecusp.com/wp-content/uploads/2016/11/Mind-Your-Chairside-Manners-150x150.jpg)
Savvy business owners know that it costs a whole lot more to acquire a new customer than it does to keep an existing one. That’s why patient retention is one of the most important metrics for a dental office. Focusing …
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Is your practice taking advantage of Section 179 of the tax code? If not, you may be missing out on some serious business savings. Some expenses like office supplies benefit your business in the short term. But what about long-lasting …
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In the dental world, it’s the little things that keep your patients coming back cleaning after cleaning. Think of it like coming back home after college. Your mom makes your favorite foods, does your laundry, helps you with your finances, …
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Congratulations! You’ve chosen a fulfilling profession that has a direct, positive affect on people’s health, happiness, and overall well-being. Now you’re ready to begin a new chapter in your professional journey – starting your very own dental practice. Before you …
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Dental offices are well known for their unique sounds – the buzz of a toothbrush, the screech of a drill, the vacuum of a suction pump…faced with a chorus of dental instruments, it’s not a huge surprise that patients may …
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Even the best jobs have aspects that aren’t particularly glamorous. Movie stars have to memorize lines, chefs have to chop onions, and famous musicians have to practice their scales. Dental office managers are no exception to the rule: every dental …
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The fact of the matter is this: medical emergencies are a frequent occurrence in dental offices, and being prepared to handle such an emergency properly and efficiently is of paramount importance both for your patients and your practice. By being …
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Does your practice have 4 operatories? If you increase that number to 5, your revenue will increase by at least 20%. What about if your practice has 3 operatories, and you increase that number to 4? Your revenue will increase …
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“There is nothing better than a successful associateship in a thriving private practice, especially if there is an opportunity for ownership down the road.” -Andrew Darke, MBA, National Practice Transitions Manager at Patterson Dental There are loads of reasons …
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We all hear about the large data breaches pulled off against huge companies such as Target or even the IRS, but the plain and simple truth is: You are more likely to be robbed than hacked! According to the Department …
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Another year has come and gone, and everywhere we look there are signs that winter is fast upon us. It has always amazed me how quickly a year will go by, especially in the last quarter as we prepare for …
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December is full of holiday cheer, music everywhere, lights blinking from afar and the sweet aroma of freshly baked cookies! This is the best time of year to celebrate 2015 and prepare for another year ahead in 2016. Along with …
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In my previous post I covered the first two actions to help create a happier and more successful culture. Here are numbers three and four! Action Three – Monitor Results and Give Feedback Monitor results on a daily basis. Your …
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What’s the perfect gift for the office team that has everything? Education AND a charitable donation to a worthy cause! Through “A Future to Smile About,” Patterson Dental and the American Association of Dental Office Managers (AADOM) are working together …
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Having a top-notch hygiene team is a wonderful thing, but assuming everything is being taken care of is a big mistake many practices make. In almost every practice we work with we consistently see the following 3 pitfalls within the …
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Changing someone’s smile, changing someone’s life, improving someone’s self esteem –it probably isn’t too far fetched to say most dentists want to be associated with these types of cases. Helping other people and making a real difference in someone’s life …
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