Practice managers play an integral role at every practice. They often ensure a practice is equipped to run without complications and help problem-solve if issues do arise. For example:
- Your staff needs new training for a specific procedure – who will research and schedule their training?
- There’s an issue with a patient’s billing – who can assist them?
- What if you can’t access your patient’s health records due to a system outage?
It’s probably time to call your practice manager.
Due to the important role they play in your practice, it’s equally as important to ensure they feel welcome and supported. Here are six ways ePrescribing software, and other helpful programs, can help make your office manager’s job easier and improve efficiency.
1. Involve Your Team in the Process
Introducing new processes, like ePrescribing, can be disruptive for your existing workflows – but it doesn’t have to be. By involving your staff throughout the process you can reduce the surprise of a new software, easily implement training initiatives and ease the team through this transition.
2. Reward Early Adopters
It’s important for team members to feel not only supported to adopt new technology, but encouraged. Team members should feel like they can discuss ideas and concerns openly with you and walk away feeling like their ideas will be acted upon and concerns will be resolved. Incentives often go a long way in speeding up your adoption timeline as well.
3. Prepare for Implementation Issues
Introducing new software can transform your practice, but it can also come with challenges. Discuss potential problems, such as compatibility issues with EHR systems and your ePrescribing software, with your practice manager so they’re prepared to troubleshoot and resolve issues ahead of time.
4. Consider the Patient Experience
Patients may need help understanding how to use a new ePrescribing software if it’s their first time doing so. While it’s often more convenient for them, not every patient is tech-savvy or understands the process of getting prescriptions from a pharmacy. Preparing education materials ahead of time to explain this process and working with pharmacies your patients frequent are both excellent ways to get ahead of this and ensure your patients have a positive experience.
5. Build a Monitoring, Evaluation and Compliance Process
A 1% increase in efficiency is a 365% increase over a year. By creating a process to track improvement with staff and patients, you can implement ideas to address wants and needs as they arise.
Programs like ePrescribing have specific regulations your practice must follow. While developing your improvement process, be sure to include areas that address compliance to make sure it stays top of mind.
6. Protect Practice Security and Patient Data
With DoseSpot, safety and security are top priorities. It’s HIPAA and SOC Type 2 compliant, simple and streamlined, and helps reduce errors on the job with seamless access to drug information.
Learn the 8 simple steps to start sending electronic prescriptions with DoseSpot here.
