In an era where nearly everything can be paid for with a tap or swipe, patients are beginning to expect the same convenience from their dental care providers. From booking appointments online to receiving digital reminders, the dental experience is evolving – and payments are a big part of that shift.
This may have you wondering: Should my practice offer mobile payment options?
Digital-first experiences are no longer limited to retail and food service. Patients now expect their healthcare interactions to be just as intuitive and convenient – and that includes how they receive and pay their bills.
According to industry research, more than 87% of healthcare patients prefer digital communications and payments. Yet many dental offices still rely on outdated processes: paper statements, calling patients to follow up on balances, and manually entering credit card information over the phone. Not only are these methods inefficient, but they often frustrate patients and delay collections.
Real Results: Improved Payment Collection and Patient Experience at TLC Dental
TLC Dental, a group practice based in Indiana, turned to Vyne Trellis Payments to introduce a mobile-friendly payment option that allowed them to send secure links directly to patients.
Jessica, who oversees operations at TLC Dental, was amazed when during onboarding, a patient to whom they sent a trial link made a payment within 20 seconds. And the results kept coming:
- $5,400 collected in first week
- ~6 hours per month saved on billing workflows
- Collected payments aged up to 3 years
Ready to Modernize Your Payment Process?
If your dental practice is still relying on paper statements or manual collection methods, you may be missing a valuable opportunity to meet patient expectations – and improve your bottom line. More than just a convenience, mobile payments are becoming the new standard.
