Dental industry news, trends and information from Patterson Dental.
Author: Debra Englehardt-Nash
Debra has presented workshops nationally and internationally for numerous study groups and organizations. She was a contributing editor for “Contemporary Esthetics and Restorative Practice” magazine, “Contemporary Dental Assistant” magazine and has written for a number of dental publications. She has been honored twice as author of the year for her contributions to dental journals. This is her tenth year being recognized by Dentistry Today as a top consultant and speaker.
Debra is co-founder and instructor for The Nash Institute for Dental Learning, located in Huntersville, NC. She is also an instructor for Frontier Institute. Debra is a founding member and served two terms as President of the National Academy of Dental Management Consultants and the first recipient of the Charles Kidd Meritorious Service Award presented by the ADMC. She is an active member of the American Dental Assistants Association and serves on the Board of the American Dental Assistants Association Foundation. Debra is also a member of the American Academy of Dental Practice Administration and a fellow in the International Academy of Dental Facial Esthetics.
Because of her contributions to the industry of dentistry, Debra received the Kay Moser Distinguished Service Award given by the American Dental Assistants Association in 2008. It is their highest honor.
The patient experience begins the moment they call your practice. Actually, it began when they made the decision to call your office to make the appointment. That is when they...
