Author: Ann-Marie DePalma

Ann-Marie DePalma, CDA, RDH, MEd, FADIA, FAADH is a graduate of the Forsyth School for Dental Hygienists, Northeastern University and the University of Massachusetts Boston. Ann-Marie is a Fellow and Certified Educator of the Association of Dental Implant Auxiliaries (ADIA), a Fellow of the American Academy of Dental Hygiene (AADH), a continuous member of American Dental Hygienists’ Association (ADHA), as well as a member of American Association of Dental Office Managers (AADOM). She is the 2017 Esther Wilkins Distinguished Alumni of Forsyth Award recipient. Ann-Marie spent 25+ years in clinical hygiene, has experience in dental hygiene and assisting education and as a business/clinical consultant. She currently is employed as a technology advisor/trainer for Patterson Dental. In addition, Ann-Marie is a published author with dental hygiene publications and textbooks and provides continuing education programs for dental teams.

June 19, 2020August 3, 2020
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A New Normal in Dentistry: The Touch-Free Patient Experience

Patient Experience

As dental offices re-open and face the challenges created by COVID-19, how can a practice maintain the patient experience that patients have come to expect yet create reduced contact points within the practice? Ann-Marie DePalma, RDH, shares several ways to create a touchless patient experience.

December 27, 2019August 3, 2020
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How to Automate Patient Engagement

Patient Education

Patients who are engaged with their providers value dentistry more and are more willing to commit to case acceptance. With engagement and education, patients begin to see the importance of oral health. Here are a few tools for improving patient engagement.

October 23, 2019October 23, 2019
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Is Your Dental Practice Healthy?

Practice Management

Dentistry is a business devoted to helping patients achieve better oral and systemic health. Yet many dental teams often do not consider the important business aspects of running a practice, or even know where to begin to review. Each person plays an important role in […]

August 28, 2019August 28, 2019
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3 Ways to Prioritize Compliance in Your Modern Dental Practice

Practice Management

Image depicting dental practice management software.

As practices embrace diverse administrative roles, compliance becomes increasingly important. Teams need to be aware of the importance of maintaining compliance, whether staying up to date on labor laws, OSHA and HIPAA regulations, documentation standards or other compliance-related issues. But how does a practice keep […]

April 16, 2019September 11, 2020
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Want to Achieve 90% or Better Case Acceptance?

Eaglesoft

As dentistry moves towards the medical model of care, statistics and metrics from the practice management software are going to become more important (more on that at another time). Many practices feel that their case acceptance is around 85 – 90% but when the truth from the software is told, it can be 60% or less. Why? There could be many reasons for this, but often the patient is receiving mixed messages from the team.