How many times did you step on your breaks this morning on your way into work? Did you put laundry soap in the wash load? Close the garage door? When you picked up an ink pen to write a note, …
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Category Archives: Patient Experience
The days are long, the sun is hot, ice cream tastes extra delicious, and outdoor concert season is in full swing. There’s no denying it: we’re in the heart of SUMMER! Beaches and BBQs shouldn’t be the only places infused …
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Lips: Whether they’re thick, thin, pouty, or plump, we’ve all got ’em – and thank goodness we do! They help us speak, emote, eat, drink, and they have the all-important job of protecting our mouths. For bearing all of that …
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Did you know that every Valentine’s Day an average of 180 million cards are exchanged? That staggering stat makes it clear that people enjoy sending and receiving messages of love, affection, and friendship on February 14th, and that tradition won’t …
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When new patients visit your practice for the first time, they come with a unique set of experiences that may or may not include feeling at ease around doctors and hygienists. Regardless of where on the comfort scale your patients …
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Everyone is familiar with the idiom, “a picture is worth a thousand words.” Well, you can think of your dental practice’s office design in much the same way. If your patients walk into your waiting room and are greeted by a …
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The beginning of a new school year can get crazy, as your lazy summer mornings turn into mad dashes to the bus stop. In the hustle and bustle of back to school days, healthy mouth habits can fall by the …
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“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel!” –Maya Angelou How are you making your young patients feel when they walk through your …
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According to recent projections released by Grand View Research Inc., virtual and augmented reality in the health care market will swell to become a $5.1 billion industry by the year 2025. There are a rapidly-growing number of applications for this …
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Life is full of special events that we will remember forever. Whether it’s walking down the aisle on a wedding day, hugging an out-of-state relative at a family reunion, or shaking the dean’s hand at a graduation ceremony, these big …
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Have you ever been in a conversation and felt that you weren’t being heard? What a frustrating feeling! Now, imagine how a patient would feel if they experienced this during an appointment. If a patient expresses her oral health concerns …
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Valentine’s Day is just around the corner and while most folks will celebrate by passing out chocolates, lollipops, and all manner of sweets, that just wouldn’t be very dentist-like of you now would it? Give the gift your patients expect, …
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There’s no denying it, this really is the most wonderful time of the year! Not only does the holiday season bring with it an abundance of yummy food and quality time with family and loved ones, it also means that …
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![Mind Your [Chairside] Manners](https://www.offthecusp.com/wp-content/uploads/2016/11/Mind-Your-Chairside-Manners-150x150.jpg)
Savvy business owners know that it costs a whole lot more to acquire a new customer than it does to keep an existing one. That’s why patient retention is one of the most important metrics for a dental office. Focusing …
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With Halloween just two weeks away, most Americans have ~PUMPKIN~ on the brain. We’re drinking pumpkin flavored lattes, sniffing pumpkin scented candles, and dreaming up ways to incorporate these gorgeous gourds into our indoor and outdoor decor. We at Patterson …
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In the dental world, it’s the little things that keep your patients coming back cleaning after cleaning. Think of it like coming back home after college. Your mom makes your favorite foods, does your laundry, helps you with your finances, …
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A gingivitis diagnosis can leave a patient discouraged about their oral health, and as the practitioner it’s up to you to deliver a solution that provides the proverbial light at the end of the tunnel! One of many keys to …
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Breaking news: not every day in the life of a dental industry professional is perfect. Sometimes schedules are tight. Sometimes patients are cranky. Sometimes muscles cramp. Oh, you already knew all of this because you live it every day? Sorry! …
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It’s true. Your patients look forward to that squeaky clean feeling after a professional dental cleaning. But as dental professionals, we know it’s not just about helping patients’ smiles look bright and fresh. Cleanings remove bacterial plaque and tartar not …
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Dental offices are well known for their unique sounds – the buzz of a toothbrush, the screech of a drill, the vacuum of a suction pump…faced with a chorus of dental instruments, it’s not a huge surprise that patients may …
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As a dental professional, you undoubtedly are often asked by your patients, “What’s the best kind of toothpaste to use?” For many patients, any off-the-shelf toothpaste is adequate for daily cleaning, but for some, a stronger solution is needed. These …
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Dental caries, also known as tooth decay or cavities, remains the most prevalent chronic disease among children in the U.S. According to a recent study, 5-10% of U.S. children will experience oral health issues by the age of three. What …
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A win feels good no matter what, but wouldn’t you agree that some wins are worth more than others? Winning the lottery, for instance, probably feels more valuable than winning a game of Pinochle against grandma. What about our giveaway? …
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As you know from pedo-focused (Tooth) Picks past, we love gabbing about the importance of helping children establish proper oral care habits as early as possible. One of the best ways to encourage kids to engage in such habits is …
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“More Than a Routine Check-Up” With a focus on oral systemic health, this Ohio dentist sees the mouth as a window to the rest of the body. Dr. Shelley Shults of Powell Dental Group in Ohio As the initials …
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From outlining the 7 steps of endodontics, to covering 8 products at the root of root canals, we’ve enjoyed taking the month of March to publish various pieces of content focused on endodontics. The month isn’t over yet, though, and …
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February 28 marks Tooth Fairy Day, a day which pays tribute to the generous little sprite kind enough to visit our bedrooms and leave treats, trinkets, or money, in exchange for our lost baby teeth. Losing teeth can be a …
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PART I: THE PROBLEM How many times have dental professionals heard something like this from a patient: “I came in to have my teeth cleaned, and now I’m leaving with them feeling fuzzier than they did when I walked in!” …
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What’s not to love about Valentine’s Day? This holiday encourages showering family and friends with love, affection, attention, and even treats like crafts, cards, and sweets! Patients, do you want to offer a token of appreciation for your healthy smile …
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“Working Together to Make a Difference” Krista Smith, pictured with her mother, Dr. Shelley Shults Over the course of the past 15 years, Office Manager Krista Smith and her mother, Dr. Shelley Shults, have been inseparable. At Powell Dental …
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