When patients leave your chair, do you wonder when – or if – they’ll be back? With estimates that most general dental practices have an average recall time of 11 months, a new patient retention rate of 40% and an average of $1 million in unscheduled treatment plans, you’re not alone.
Excellent dental patient communication relies equally on skilled front desk staff and streamlined operations. RevenueWell shares some front desk practices when handling patient communication over the phone or in-person for your dental practice.
The folks at Solutionreach have put together five tips and best practices to help ensure your patients not only get great patient engagement leading up to and after their appointment, but during the in-office visit as well.
One of the challenges the pandemic posed was increased cancellations due to illness or exposure to COVID-19. Solutionreach allowed for a fluid schedule the practice needed. Electronic intake forms, patient text messages and remote access all worked together to keep the practice running smoothly.
If you ask any dentist about the biggest problem they have in running their practice, invariably the answer will point, in one way or another, to staffing issues. But new hires is not always the best solution. Automating tasks like processing new patient information, triaging after-hours emergencies, medical prescreening, and curbside check-ins relieve your overburdened team members to be able to do what they do best; take care of patients.
Patients become no-shows for a variety of reasons, and the impact that has on a dental practice is well documented. Finances, fear, forgetfulness, transportation and last-minute issues can all lead to a no-show. But there is another side to the no-show issue that is important to recognize: a no-show patient may be looking to receive care from somewhere else.
Finding new ways to increase dental office productivity can improve the agility of your staff, boost the patient experience and help you bring in new patients. Improvement in any of these areas can help increase revenue in the process.
Dental practices that have seen continued growth throughout the COVID-19 pandemic have largely relied on technology. Some have put current technologies to newfound use, while others have invested in new dental technology to bring in extra revenue. Continue reading for three technologies dentists have relied on to keep schedules full and revenues up during the COVID-19 pandemic.
With most dental practices in the U.S. open for emergency care only, it can be easy to stress about the future of your practice. Amid the uncertainty, it’s important to remain optimistic and think of ways to turn the negatives into a positive. Imtiaz Manji, the co-founder and chairman of Spear Education, recently shared his ideas on how to navigate the coronavirus crisis and how dental practices can use this tough situation to improve their business and come back stronger.
Whether right before patients come in for an appointment, while in the waiting room, when they’re in the chair, just after their appointment or in between visits, you should always be communicating.
Patients who are engaged with their providers value dentistry more and are more willing to commit to case acceptance. With engagement and education, patients begin to see the importance of oral health. Here are a few tools for improving patient engagement.