We have all heard the phrase, “You don’t get a second chance to make a good first impression!” Have you ever driven away from an appointment because the outside of the business looked unappealing? Did you ever eat at a …
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If it was easy, everyone would do it! How awesome it would be if every task we are responsible for truly was easy? If little to no effort was required to do our jobs. We would get up in the …
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Most of our days are consumed by problem solving and decision making. We encounter problems at work and in our personal lives. It could be a problem with a co-worker, a project, a family member, a customer, or a patient. …
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Dealing with an unhappy patient can be both humbling and frustrating at the same time. Depending on the situation, you may be feeling empathy for them as they vent their frustrations or you might find yourself feeling hostility as they …
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There are many definitions to the word “barrier”, three to be exact per the Merriam-Webster dictionary. But, if I were to sum them up with one word, I would choose the word “obstacle”…something that impedes progress or achievement. Communication has …
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“We have two ears and one mouth so we can listen twice as much as we speak,” said almost everyone’s mother at some point in childhood. But how true! I really didn’t pay too much attention to that phrase as …
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Have you ever heard the phrase “You can hear a smile”? These five words can play a big part in our telephone skills, especially when the day is not going so well. When we are face to face, it is …
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