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Recent posts

  • Linda Harvey: 5 Common Denominators of Compliance [VIDEO]
  • Dr. David Rice: 4 Ways to STOP Wasting Chair Time
  • Dental Practice Inventory: 7 Tips to Finding the Right Balance
  • How One Dental Practice Used RevenueWell To Enhance Communications During COVID-19
  • Maximize Practice Productivity and Conserve PPE with the Solea Laser

Author: Jennifer Thul

  • April 24, 2014April 24, 2014
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Seeking a Good First Impression

  • Human Resources
Human Resources

We have all heard the phrase, “You don’t get a second chance to make a good first impression!” Have you ever driven away from an appointment because the outside of the business looked unappealing? Did you ever eat at a restaurant and decide to never […]

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  • February 28, 2014February 25, 2014
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Motivation in the Workplace

  • Human Resources
Human Resources

If it was easy, everyone would do it! How awesome it would be if every task we are responsible for truly was easy? If little to no effort was required to do our jobs. We would get up in the morning, our day perfectly planned […]

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  • December 27, 2013December 26, 2013
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4 Steps to Problem Solving

  • Human Resources
Human Resources

Most of our days are consumed by problem solving and decision making.  We encounter problems at work and in our personal lives.  It could be a problem with a co-worker, a project, a family member, a customer, or a patient.  When we are confronted with […]

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  • October 23, 2013June 21, 2018
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4 Ways to Deal With An Unhappy Patient

  • Human Resources
4 ways to deal with an unhappy patient

Dealing with an unhappy patient can be both humbling and frustrating at the same time. Depending on the situation, you may be feeling empathy for them as they vent their frustrations or you might find yourself feeling hostility as they insist upon letting you know […]

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  • August 21, 2013August 28, 2013
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Breaking Down Communication Barriers

  • Human Resources
Human Resources

There are many definitions to the word “barrier”, three to be exact per the Merriam-Webster dictionary. But, if I were to sum them up with one word, I would choose the word “obstacle”…something that impedes progress or achievement. Communication has its own barriers or obstacles […]

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  • June 25, 2013September 5, 2013
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Revisiting Our Listening Skills

  • Human Resources
Human Resources

“We have two ears and one mouth so we can listen twice as much as we speak,” said almost everyone’s mother at some point in childhood. But how true! I really didn’t pay too much attention to that phrase as a child, but as I […]

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  • April 25, 2013
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Patient Experience: How Telephone Skills Really Make a Difference

  • Dental Office Education
Patterson-Dental

Have you ever heard the phrase “You can hear a smile”? These five words can play a big part in our telephone skills, especially when the day is not going so well. When we are face to face, it is easy to paint on a […]

Continue Reading Patient Experience: How Telephone Skills Really Make a Difference

Search this site

Connect with us

LinkedIn
Facebook
Instagram
Twitter
YouTube
Pinterest

Recent posts

  • Linda Harvey: 5 Common Denominators of Compliance [VIDEO]
  • Dr. David Rice: 4 Ways to STOP Wasting Chair Time
  • Dental Practice Inventory: 7 Tips to Finding the Right Balance
  • How One Dental Practice Used RevenueWell To Enhance Communications During COVID-19
  • Maximize Practice Productivity and Conserve PPE with the Solea Laser
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