Have you ever been in a conversation and felt that you weren’t being heard? What a frustrating feeling! Now, imagine how a patient would feel if they experienced this during an appointment. If a patient expresses her oral health concerns but doesn’t feel you care […]
Tag: listen
Revisiting Our Listening Skills
“We have two ears and one mouth so we can listen twice as much as we speak,” said almost everyone’s mother at some point in childhood. But how true! I really didn’t pay too much attention to that phrase as a child, but as I […]