Perhaps more than at any other time in modern history, resilience has been a key component of how well any business thrives – and occasionally even survives. The ability to overcome obstacles, leverage consistency and respond to change with agility have never been more important.
For the dental practice, weathering quarantines and modifying safety measures are just two in a long list of challenges that reshaped the way we do dentistry. Additionally, the need to constantly adapt to the ever-changing status of the pandemic has led to an unprecedented awareness of the need for predictability and simplification where possible.
One such opportunity lies in software that improves your insurance claim process, such as Eaglesoft Insurance Suite. Here are six ways it can reinforce practice resilience, stabilize cash flow and free up office staff time.
1. Quick access to eligibility status
Knowing up front what services are covered for a patient saves time and improves patient interaction. With a few keystrokes, you can access information that used to require multiple phone calls and time spent on hold or navigating through complicated websites. Having eligibility information available before a patient arrives leads to much better conversations about treatment planning and payment expectations. And with so many job changes taking place, it also eliminates wasted time and resources due to out-of-date information.
2. Fewer delayed or denied claims
Thanks to the convenience of eAttachments, it’s easy to see exactly what each payer requires in order to approve a claim. If a procedure needs an X-ray for approval, you’ll see that immediately. Especially with different insurance companies having different requirements, knowing what is needed is invaluable.
3. Real-time claim status information
Rather than wait and hope you sent the correct claim and attachment information and that they arrived safely and are being processed, electronic claim submission gives real-time status information. Knowing your electronic claim was received and where it is in the funnel can be a real confidence-booster.
4. Quicker payments
It goes without saying that electronic processes are faster than traditional printing and mailing, but the differences are especially highlighted in the case of your insurance workflow. Rather than taking days for your paperwork to arrive and then more days to make it to the right desk and rise to the top of the pile, the entire process is resolved – and your checks are issued – much sooner.
Time is saved and the margin for error is greatly reduced when payment information and codes are synced automatically. For example, in a situation where three services are submitted together but only two are approved, the funds are correctly coded and applied. No more manual redistribution of funds means you spend less time doing data entry and ensures your information is lined up with the insurance company’s.
6. Happier patients
Time is a valuable commodity for everyone, and your patients will genuinely appreciate the speed and ease of the process and the increased predictability. Traditional paper claims can take months, and when they are denied, it can be an unwelcome surprise in your patients’ mailboxes. The timeliness of using a program like Eaglesoft Insurance Suite can greatly reduce those surprises, leading to better interactions with patients.
The fact that you are “here” means you already know more than a little bit about resilience. To learn more about how Eaglesoft Insurance Suite can bolster it even further, click here.
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