It’s another day at the office. A patient comes in. You present them with treatment. The patient doesn’t have time for same-day treatment. And they won’t schedule later. They might call back, but probably not. And then you never see them again.
Here’s the thing: you need patients to accept treatment, but to do that, you must build trust.
Building a relationship with hundreds of patients can be difficult when you only see most of them a handful of times each year. Not to mention that the time you have with them isn’t exactly prime for conversation or rapport-building because you’re busy doing work in their mouth.
Let’s face it. Creating a welcoming experience that invites patients back and keeps them from canceling can be hard.
That’s why we’ve partnered with Dental Intelligence to help you reduce cancellations and drive treatment acceptance.
Dental Intelligence provides the tools and insight you need to intelligently shape the future of your practice. The best part is that it integrates directly with Eaglesoft.
Here are three quick tips on how you can build stronger relationships with the power of Dental Intelligence:
1. Track your growth
Accurate, actionable Metrics & Reporting allow you to view everything you need to know on treatment acceptance, visits, collections and so much more.
2. Improve your team’s treatment presentation
Give your team the ability to present treatment with confidence! DI’s Digital Treatment Plans are completely customizable and easy to understand, helping you cater to each patient and make treatment and payment options less daunting.
Affordable Patient Financing options make it easy for patients to say “yes” to treatment. DI’s integrated financing provides a quick and seamless application process for patients with transparent financing options. Your practice pays an easy 4.9% on settled loans and gets paid in full as soon as treatment is completed. No monthly minimums or additional fees — it’s a win for your patients and a win for your AR.
3. Follow up with your patients
When you follow up with your patients, they’re more likely to come back. Patients who schedule their next visit before leaving the office will likely have forgotten about that appointment by the time it rolls around six months later. Make it easy for them by sending out reminders — when they confirm, it will write back directly into Eaglesoft.
Make it even more personal with Voicemail Drops. You can easily send out pre-recorded messages with Mass Communication. Your pre-recorded message will go straight to their voicemail without ringing, and you never even have to pick up the phone.
Track your practice growth
In the words of Winston Churchill, “The farther backward you can look, the farther forward you can see.” It’s true. In order to achieve the success you want, looking at where you’ve been and where you are currently is key.
See your data by day, month, week — even by provider.
Want to increase case acceptance? Dental Intelligence’s Metrics & Reporting breaks down treatment acceptance by percentage and dollars. It assists you with making informed decisions, so you can Practice Smarter.
Want to focus on hygiene re-appointment percentage? Or maybe increasing active patients? The choice is yours. Track the metrics that matter most to you and are relevant to your goals!
Improve your dental team’s treatment presentation
Next up, turn your focus toward how your team presents treatment. Why? The more a patient trusts you, the more likely they’ll be to accept treatment.
Grow that trust by enabling any team member to present treatment with conviction. DI’s Treatment Plans assist you in building stronger patient connections through personalization and patient education.
DI pulls treatment plans directly from Eaglesoft and allows you to quickly and easily personalize each treatment presentation with things like intraoral photos or infographics to help better explain their proposed treatment. You can even add notes or highlight key terms so they better understand the importance of receiving treatment, and remember what you discussed even after they’ve walked out the door.
With DI, your patients can easily see their insurance benefits and estimated costs, complete with a full breakdown of their payment options. You can send it straight to their mobile device or, better yet, have them view it on an in-office Kiosk — either way, they can sign digitally, and a copy of their signed treatment plan will be instantly saved to their chart in Eaglesoft as well as emailed to the patient.
DI’s Treatment Plans help patients see the need, understand the process and know what they are paying. Improving your team’s treatment presentation has a direct correlation with increasing treatment acceptance.
Follow up with your patients
Odds are you’d rather have patients brush their teeth than brush off their appointments.
Patient outreach efforts are a critical piece of the treatment equation — you can’t increase case acceptance if you don’t have patients in the chair.
Dental Intelligence makes it easier than ever for your front office to follow up with patients who have unscheduled treatment.
With their Follow Ups feature, you can be reminded to follow up with your patients when you want — every day, every two weeks, once a month — the options are endless. More follow-up leads to more patients getting the care they need.
Knowing when to follow up is only half the battle, though. You also must decide which channels are most effective for reaching your patients. Should you text, call or send an email? Dental Intelligence gives you options.
Depending on the patient and their needs, choose between sending out an email or text through mass communication or directly to an individual patient. Either way, you can customize the messaging to fit the patient experience you desire. Dental Intelligence allows you to communicate in bulk with a highly personalized touch so that it doesn’t feel like it’s coming from a robot.
Automate your routine day-to-day communications, like reminders and confirmations, so you can free up your team’s time to focus on the patient outreach with the greatest impact.
Practice Smarter with Dental Intelligence
If you want to keep patients coming back, Dental Intelligence is here to help. Their software supports you in reducing cancellations and driving treatment acceptance by giving you the tools you need to build stronger relationships and connect with your patients anytime, anywhere.
Want to learn more about how you can Practice Smarter? Dental Intelligence would love to help! To get started, request your free demo of their all-in-one solution, courtesy of Patterson. If you haven’t used Dental Intelligence before, what are you waiting for? Right now, sign up and get three months free*. Let them help you intelligently shape the future of your practice!
*Three months free applies only to current Patterson customers and first time Dental Intelligence customers. Applicable only to services on a 12-month agreement. Promo ends 12/31/22.
Sign up here.
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