We are pleased to announce that the Patterson Technology FAQ site used by customers and employees of Patterson now has a fresh new look. The goal of the new update is to help users find answers more quickly in the company’s knowledge base.
The idea to update the knowledge base came from the need to innovate and refresh the site. The site’s new look and capabilities align it with the rest of the technology industry. With a look similar to the Google website, the searching process has become easier and more efficient.
The updated Patterson Technology FAQ site has new ways to search in addition to new functionality. There are new tabs to choose when searching. For example, if a user is looking for an Eaglesoft answer, they can simply click the Eaglesoft tab to drill down.
The site also has other resources available on the right side of the webpage. From there users can access quick links to ask a question, use the live chat feature, contact a sales representative at the PTC, or give feedback.
You’ll be able to access recorded videos for you to review or help train staff, submit a question to email or live chat support directly from any screen and much more!
I encourage you to spend some time on our new site – I think you will love the changes! If you want to view a more in-depth presentation of the changes, select the ‘Quick Tour’ link on the FAQ site.