Roleplaying for Success
Scripting the initial greeting of the all-important telephone call is a great way to ensure that each patient and future patient receives the same five-star service. What to say when...
Seeking a Good First Impression
We have all heard the phrase, “You don’t get a second chance to make a good first impression!” Have you ever driven away from an appointment because the outside of...
Pete Frechette in FI Dental Distribution Hall of Fame
Pete Frechette’s leadership as Patterson’s CEO (1982-2005) helped the Company shine. Now it’s his turn in the spotlight. Pete is among a handful of industry giants recognized by First Impressions...