Scripting the initial greeting of the all-important telephone call is a great way to ensure that each patient and future patient receives the same five-star service. What to say when answering that call, though, is up to the dental team. …
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We have all heard the phrase, “You don’t get a second chance to make a good first impression!” Have you ever driven away from an appointment because the outside of the business looked unappealing? Did you ever eat at a …
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Pete Frechette’s leadership as Patterson’s CEO (1982-2005) helped the Company shine. Now it’s his turn in the spotlight. Pete is among a handful of industry giants recognized by First Impressions as an inductee into its Dental Distribution Hall of Fame …
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