Comfort’s Role in the Ideal Patient Experience
For Nicole Mathewson, the patient experience starts with comfort. Nicole, office manager at Hadfield Dental Care in Lehi, Utah, sees many patients who approach visits to the dentist with some...
The Sum of All Parts in Patient Experience
There are many factors that contribute to a patient’s comfort level with their dentist. Added up, these factors can make a world of difference for a practice. Nicole Mathewson, office...
Changing Lives from Day One
A young dentist breaking out of dental school and into the profession has plenty to worry about. A partnership with Patterson Dental can help ease some of those concerns. That’s...
His First Practice, His First Partner
By promising a partnership with the practices it supports, Patterson Dental shows that its focus is on helping practices succeed. Dr. Randal Hadfield came to that conclusion when he started...
Leading the Way
On a reception room wall at Dental Oasis of Orange County, a vision statement is clearly printed for all patients to see and read. This is no textbook statement, however....
Working to achieve a common goal
When was the last time you sat down with your dental team and talked about the purpose of dentistry? Was it your last team meeting? Maybe at an annual planning...
Changing Lives through Education
As a dental assistant at Children’s Smile Center in Ozark, Mo., Brooke Neill knows that her most powerful tool for improving patients’ oral health is not a prophy angle or...
The Power to Change Lives Continues Chairside
While all members of the dental team are equally important, the dental assistant plays a critical role in creating an exceptional patient experience, whether they’re explaining complex procedures, easing a...
Changing Lives at the Children’s Smile Center
At the Children’s Smile Center in Ozark, Mo., Carrie Burke understands that the fundamentals of a successful business include happy employees who have the resources and support they need to...
The Power to Change Lives Starts with the Front Office
Everyone who works in the dental practice has the power to change lives. Office managers and front office staff are critical to ensuring a positive patient experience, right from the...
Realizing Dental Philosophies
It all started with a question: “What is your dental philosophy?” If you ask this question of a member of any dental practice, you’ll get a different answer. And while...