For Nicole Mathewson, the patient experience starts with comfort.
Nicole, office manager at Hadfield Dental Care in Lehi, Utah, sees many patients who approach visits to the dentist with some level of anxiety. Making them comfortable has been a focus at Hadfield Dental, and it’s made an impact on everyone – patients and staff.
Before taking over as office manager, Nicole was a dental assistant and saw the importance of ensuring patient comfort. That shaped her philosophy and led her to turn to Patterson Dental. Patterson’s partnership helped her identify ways the practice could function more smoothly to help patients be more comfortable and staff be more fulfilled.
Helping patients’ inner beauty be reflected through their smiles is something the entire staff talks about. And Nicole said that’s what makes it more than just a job. Watch this video to see her story. Then, share yours today.
Together, we all have the power to change lives, one smile at a time.