For Office Manager Cyndi Hanna and the staff at Downtown Dental on 4th in Pasco, Wash., dentistry is about far more than clean teeth and healthy mouths – it’s about people, friends and community. After 29 years working as a dental hygienist, Hanna transitioned to the front office, where she now serves as office manager. With past experience helping to build three other dental offices, and a desire to work with her good friend Nancy Shelton, DDS, Hanna was confident when she approached Shelton about building a practice that would bring something different to the Pasco area.
As soon as Shelton was on board with the idea, the two began looking for property and making plans. “We sat down at lunch one day and sketched out what we wanted our practice to look like as far as the design, the placement of the operatories, and the flow of the practice,” said Hanna. The planning stage also involved contacting suppliers and representatives from at least four different companies – which made the process disjointed and confusing.
Then Hanna connected with Patterson Territory Representative Annette Halverson and things began to look up. Halverson took the time to meet for coffee and talk over Hanna’s vision before introducing her to Patterson Equipment Specialist Jack Brown. “Once we started working with Annette and Jack, it just became such an easy process,” said Hanna. “We went from gathering information from all of these different companies to working with a cohesive team that provided solid information, including pricing and guarantees on equipment packages.”
To learn more about how the Patterson team helped with the development of Downtown Dental on 4th, watch the full story here.
Do you have a story about building a new practice or about the ways in which your practice is making a difference? Share your story with us!