Pam McDonald has spent more than three decades getting to know her patients, but even with strong internal dental processes the team built in place, change inevitably knocked on the door.
Learn how to set priorities and create processes to construct a workplace culture by design. By following the steps outlined in this article featuring Steven J. Anderson, you’ll be able to identify the key points your practice should follow in establishing and maintaining a successful and resilient work culture.
It’s 2018 and technology is quite literally all around us. In fact, it seems you can automate just about anything these days, from adjusting your belt to accommodate post-meal bloating to dispensing a perfectly portioned glass of wine or a segment of dental floss. While some […]
From dental assisting to office administration, Amy Scoggins has incredible dental and customer service knowledge. Her dedication to her work, colleagues, and patients earned her a 2016 scholarship to the AADOM Conference as well as the prestigious Patterson Dental Diamond Scholar award. This is Amy’s […]
I absolutely love to help dental teams create a culture that they are happy to come to every day! What I have found after working with teams across the nation, in both metropolitan and small town settings, is that their happiness and success are directly […]
Statistics show that most people do not leave their jobs because of pay or lack thereof. A perceived lack of value can cause team members to seek new opportunities if they do not feel engaged or that their work is meaningful. That leaves it up […]
For Office Manager Cyndi Hanna and the staff at Downtown Dental on 4th in Pasco, Wash., dentistry is about far more than clean teeth and healthy mouths – it’s about people, friends and community. After 29 years working as a dental hygienist, Hanna transitioned to […]
Continuing education is a necessity for any dental practice. Are you reaping the benefits as a team? As an office manager, there is nothing more frustrating than when the doctor attends a continuing education course and returns ready to go and expects you to know […]
As the Diamond Partner of the American Association of Dental Office Managers (AADOM), Patterson Dental is honored to announce the Annual Conference Scholarship winners. The Annual Conference, held August 28-30, 2015, in Nashville, Tenn., is packed with workshops, training and networking specifically for front office […]
Time clock management, it’s one of the least desirable jobs as an office manager. Fortunately most team members understand the importance of clocking in and out responsibly. Unfortunately, there are always those who frequently forget to do one or both and leave Post It notes […]
Have you had this experience? You come into work Monday morning and your doctor comes up to you and is so excited and says “I went to this class over the weekend and I bought a … (fill in the blank with any new equipment) […]
“So how do you put a geeky germophobe to good use? Make him office manager.” This is the introduction to Mike Cruz, Office Manager at Dee for Dentist Family & Cosmetic Dental Care, on the practice website. Each team member is featured on the site […]
Jennifer Canizaro, office manager at Endodontic Specialists in Metairie, La., says she sees lives change every day among her practice’s patients. Not bad for a practice that mainly deals with a single procedure. Of course, as Jennifer notes, there are many, many differences among the […]
The successful implementation of technology in the dental office has been a game changer for many dental office administrators including myself. Our office is a fully digital (chartless) office, run effortlessly with our Eaglesoft “brain”, which greatly reduces administrative time spent dealing with paper charts. […]