As dental offices re-open and face the challenges created by COVID-19, how can a practice maintain the patient experience that patients have come to expect yet create reduced contact points within the practice? Ann-Marie DePalma, RDH, shares several ways to create a touchless patient experience.
The American Association of Dental Office Managers (AADOM) met in Nashville in August for three days of management courses and networking. Our team loves to catch up with members about their offices and their lives. I’m always amazed at how our members can juggle full-time […]
It might be the time of year when we most commonly think of children going back to school, but I’m here to encourage you to take a moment to consider your education, too! In your practice, staying on top of what’s happening in dentistry is […]
The American Association of Dental Office Managers (AADOM) conference is only a few short weeks away. For the second year, I’ll be attending with the Patterson Dental crew and am excited to attend another AADOM Conference, meet our Patterson scholarship winners, and visit the Music […]
Dealing with an unhappy patient can be both humbling and frustrating at the same time. Depending on the situation, you may be feeling empathy for them as they vent their frustrations or you might find yourself feeling hostility as they insist upon letting you know […]
Integrating social media into your dental practice can be overwhelming, scary, and yet still very exciting, but where do you start? The Internet and bookstores are full of all kinds of tips and tricks for big business, small business and entrepreneurs, but then you still […]