You might know about the Patterson Technology Center (PTC), our state-of-the-art support center located in Effingham, Illinois. You might know that it employs the industry’s most knowledgeable and skilled support specialists. You might even be one of the 100,000 customers …
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They say it’s key. They say it’s the most attractive quality you can have. They say it goes with everything. They even say it’s contagious! What is this all-powerful epidemic? Confidence, of course! As a practicing dental professional, you already …
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Scripting the initial greeting of the all-important telephone call is a great way to ensure that each patient and future patient receives the same five-star service. What to say when answering that call, though, is up to the dental team. …
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“You never know until you ask!” This is never truer than when it comes to asking your best and favorite patients to share your team with their family and friends. Patients like Mrs. Wonderful, who always arrives early and pays …
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Dealing with an unhappy patient can be both humbling and frustrating at the same time. Depending on the situation, you may be feeling empathy for them as they vent their frustrations or you might find yourself feeling hostility as they …
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Yes! Social media is a great marketing tool. It is A form of marketing, but it is not THE only form of marketing. I’m a big fan of the role social media can play in your overall marketing strategy. But …
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Your patients have high expectations when it comes to customer service, so as you put telephone technique on your priority list, it is important for you to know that in general new patients calling your practice will decide within the …
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Taken from the November 1956 issue of Patterson’s monthly news publication, PHC Newswheel Digest: CUSTOMERS…are the most important people in any business. CUSTOMERS…are not dependent on us…we are dependent on them. CUSTOMERS…are not an interruption of our work…they are the …
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