Finding new ways to increase dental office productivity can improve the agility of your staff, boost the patient experience and help you bring in new patients. Improvement in any of these areas can help increase revenue in the process.
Scripting the initial greeting of the all-important telephone call is a great way to ensure that each patient and future patient receives the same five-star service. What to say when answering that call, though, is up to the dental team. Perhaps everyone on the dental […]
The patient experience begins the moment they call your practice. Actually, it began when they made the decision to call your office to make the appointment. That is when they decided to choose you for their care. Once they connect with you, it is the […]
Your patients have high expectations when it comes to customer service, so as you put telephone technique on your priority list, it is important for you to know that in general new patients calling your practice will decide within the first 30 SECONDS of their […]
Have you ever heard the phrase “You can hear a smile”? These five words can play a big part in our telephone skills, especially when the day is not going so well. When we are face to face, it is easy to paint on a […]