Support Your Local Dental Administrative Study Club

Michelle Kratt, FAADOM, FADIA started the North Shore Study Club in Wilmington, Mass., to help advance the careers of dental administrative team members. There is very little available locally by way of education for the administrative team members, so through networking and education this study club helps us to achieve our career goals.

The North Shore Study Club is nationally recognized by the American Association of Dental Office Managers. We meet four times a year at the Patterson Dental office in Wilmington, Mass. We’re very excited about the meetings we have scheduled this year.


Wednesday, June 27, 5:30 p.m. – 8:30 p.m. – The World According to Google with Jill Townsend

Patterson Dental, 400 Research Drive, # 110, Wilmington, MA 01887

  • Keeping up with the ever-changing “world of Google” and the Internet is difficult even for those who do it for a living. But there are basic, easy-to-understand rules that everyone with an online presence should know and follow. Hear how to avoid making costly, time-consuming and common online mistakes, and make sure you are maximizing the Internet’s amazing – and often free – marketing potential for your practice.


Wednesday, September 12, 5:30 p.m. – 8:30 p.m. – Revealing the Mystery Behind Patient Satisfaction with Michelle Kratt

Patterson Dental, 400 Research Drive, # 110, Wilmington, MA 01887

  • Do you ever wonder why a patient has left your practice or why you are not getting as many new patients as you think you should be? When was the last time you looked at your practice through the patient’s eyes? After all, it’s the patient’s perception that really matters.


Wednesday, November 14, 5:30 p.m. – 8:30 p.m. – Negotiating with Insurance Carriers with Terri Bradley

Patterson Dental, 400 Research Drive, # 110, Wilmington, MA 01887

  • You can help your office take control of your insurance contracts and increase reimbursements. Learn some of the things you can do to help the relationship with the carrier be a win-win for both.


Membership: $199 for all four meetings or $65 per individual meeting.

Contact Michelle Kratt at 401-465-4728 or for more informat