I’m happy to share with you today that Patterson Dental has acquired Holt Dental Supply, a full service dental distributor based in Waukesha, Wis. With great pleasure, we welcome Holt Dental employees to the Patterson family as we blend operations …
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Sometimes, attitudes can build monuments. My job is to help doctors and their staff members improve their dental practices. In the past 15 years I have visited well over a thousand dental offices, which has helped me to understand what …
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Registration for the annual American Association of Dental Office Managers (AADOM) conference on September 19-20 in Orlando, Fla., is almost filled up! If you’ve been sitting on the fence about whether or not to attend, or you aren’t familiar with …
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What is your mother’s maiden name? What is the name of your favorite pet? In what city were you born? What is your favorite sports team? You have likely been asked these questions before – and you willingly answer them …
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Have your patients posted reviews about your practice? A recent American Express Global Customer Service Barometer survey found that customers are telling more people about their service experiences – both good and bad. On average, people tell 15 others about their …
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Did I get your attention with that blog headline? We at Patterson have heard your feedback and know saving you time is an important part of your day-to-day routine. Which leads me into today’s post – what if we could …
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By now, dental practitioners are likely aware that the U.S. Department of Health and Human Services (HHS) issued long-awaited changes to the Privacy, Security and Breach Notification Rules. The Omnibus Rule was announced on January 17 and has been the …
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Is your reception area preventing patients from saying yes to treatment? Increase case acceptance in your practice by starting every patient experience off on the right foot. Make a strong first impression and use your space to further educate your …
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Keeping all patients, clinical and nonclinical personnel, and the community safe from harm has never been more important, or more in focus. Before, during and after treatment, patients trust their dentist and dental hygienist to provide care in a safe …
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What is the main reason you got on board with social media? Social media has mainly been seen as a marketing tool – a way to attract new patients. However, social media plays a much more important role for practices. …
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Editor’s Note: The following is an excerpt from Charlene White’s article “Activate Practice Proaction to Prevent a Panicked Reaction” in the current edition of The Wave. Read the full article in that publication. Don’t have it? Contact a Patterson representative …
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Have you ever heard the phrase “You can hear a smile”? These five words can play a big part in our telephone skills, especially when the day is not going so well. When we are face to face, it is …
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Join us in May for the following events! California 5/9: Beverly Hills – Dr. LaSage Live CEREC Demo 5/10: Petaluma – Eaglesoft User Group Meeting 5/10: Valencia – Cone Beam Discovery Event 5/23: Concord – AADOM Study Club 5/31: San …
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When your Patterson Dental representative stops in for their next visit, he or she likely will be carrying a small but savings-packed piece of paper. The What’s Hot Flyer contains discounts, free items and more on some of the top …
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I’m often asked by new and seasoned CEREC users how to decrease their appointment times for a simple crown procedure. This question has a number of different solutions depending on the individual office, but let me offer a couple of …
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If you’ve been to a trade show you know the organized chaos they can be; there is simply so much to do and see it can be impossible to fit it all in. That’s why during this past year we’ve …
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Dental sterilization has never been more important. It’s a responsibility based on trust that patients put in their dentist every time they step into their practice. And all of us know there is no greater trust than trusting someone with …
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Lately I have seen many questions on message boards about how to measure marketing. Why is it difficult to measure? Why won’t anybody give straight answers as to expected results? What will my ROI be on X marketing investment? The …
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Believe it or not, the difference between your team and a dream team is not far off. The key is perspective. With a few tweaks to your team huddle approach you can turn that bah humbug attitude into an innovative …
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At RevenueWell, we’re huge on helping our customers deliver a world-class patient experience every day. “Why,” you’d ask, “isn’t RevenueWell in the practice marketing business?” Yes, indeed. And as marketers, we believe that delighting your patients every chance you get …
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Now launched and in full toothbrush-championing mode, the 2min2x campaign is spreading the word about children’s oral health. A campaign put together by the combined efforts of the Dental Trade Alliance, The Partnership for Healthy Mouths, Healthy Lives and the …
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It’s always easy to go to the International Dental Show in Germany and it’s often hard to leave. That disparity was even greater this year. The biennial show features more than 2,000 exhibitors from throughout the world, a staggering amount …
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At this year’s 101st Thomas P. Hinman Dental Meeting in Atlanta, there will be an unprecedented opportunity to hear from two dynamic thought leaders in the world of dental CAD/CAM and dental education. On the morning of March 22, 2013, …
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The revolutionary Omnicam from Sirona is the best intraoral scanning device in dentistry today. Its simplicity and ergonomic shape allow the user to easily scan throughout the mouth. This renders a three-dimensional, full color model that can be used for …
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Quick! If you have an extracted tooth, area landmark, or something that is a representation of your hobby – then stop! Turn off your phone. Remove all distractions. Shut off your Facebook page. Pay attention because this blog was written …
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Every other year for the past 90 years, dental suppliers and manufacturers from across the globe have gathered in Cologne, Germany, for the International Dental Show (IDS). The IDS is the world’s largest dental trade show, showcasing the latest products …
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This week is the 36th Annual Dental Assistants Recognition Week and we want to make it a very special week for some of our Off the Cusp readers. That’s why we asked a few offices to tell us about their …
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Are you standing on the sidelines questioning if Facebook is right for your practice? There are a few unfortunate myths that prevent many dentists from moving forward with Facebook marketing. In speaking to dental professionals about social media, I continue …
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How amazing are the dental assistants in your office? Next week is the 36th Annual Dental Assistant Recognition Week (DARW), and it is a great time to let them know how much you appreciate everything they do for your office. …
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Having been in the dental industry for over 25 years (no need for me to say how many over), I am keenly aware just how generous our industry is. However, I’m also amazed at how we all just give when …
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