Pam McDonald has spent more than three decades getting to know her patients, but even with strong internal dental processes the team built in place, change inevitably knocked on the door.
Learn how to set priorities and create processes to construct a workplace culture by design. By following the steps outlined in this article featuring Steven J. Anderson, you’ll be able to identify the key points your practice should follow in establishing and maintaining a successful and resilient work culture.
As dental offices re-open and face the challenges created by COVID-19, how can a practice maintain the patient experience that patients have come to expect yet create reduced contact points within the practice? Ann-Marie DePalma, RDH, shares several ways to create a touchless patient experience.
As the world moves toward digital operations, it’s time to start considering what life in paperless dental offices will look like. Be it electronic forms or a patient portal, dental practices are finding more ways to engage with patients, sans-paper.
We have four generations in the workplace today! Dentists have never before had to manage such a diverse set of beliefs, values and communication styles all at once. But if we take steps to bridge the gaps, we can leverage the best attributes of every […]
It’s 2018 and technology is quite literally all around us. In fact, it seems you can automate just about anything these days, from adjusting your belt to accommodate post-meal bloating to dispensing a perfectly portioned glass of wine or a segment of dental floss. While some […]
From dental assisting to office administration, Amy Scoggins has incredible dental and customer service knowledge. Her dedication to her work, colleagues, and patients earned her a 2016 scholarship to the AADOM Conference as well as the prestigious Patterson Dental Diamond Scholar award. This is Amy’s […]
The American Association of Dental Office Managers (AADOM) met in Nashville in August for three days of management courses and networking. Our team loves to catch up with members about their offices and their lives. I’m always amazed at how our members can juggle full-time […]
Looking to invest in state-of-the-art technology to improve patient care and increase production? Fearful of how your practice can afford it? Take heart! Using proper training and great communication skills, front office team members can speak to patients knowledgeably and help practices quickly see a […]
Every practice has to grow and change to keep up with the demands of an ever-evolving dental marketplace. One challenge we have as practice administrators is how to implement this change without team members putting up emotional roadblocks. This is the so-called “Yeah but”. We […]
It’s been called many names, Continuing Care, Recare, or Recall and it’s been known to frustrate team members everywhere. No matter what you decide to call it the fact remains; it is an essential part of our success. To ensure success, set aside time to […]