Mobile and handheld devices are increasingly popular and are being used in place of or in addition to the PC. Mobile devices are great for people who are always on the go and can be ready at any time to …
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Monthly Archives: September 2014
Money can be the most difficult conversation ever had in a dental practice. A lifelong patient can be lost over a $25 misunderstanding. It can be awkward and embarrassing when there are communication issues. Often the initial barrier to a …
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We view technology differently at Patterson Dental. We partner with the industry’s leaders to keep the practices we serve on the cutting edge of advanced technology and equipment because we believe this is the future of dentistry and of your …
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For five years now, we’ve been coaching hundreds of client practices and thousands of other dental practices on the merits of nurturing patient relationships online. Doing so is certainly a foundational cornerstone for effective social media marketing. However, as important …
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Have you ever taken your car in for an oil change for $29.00 and when you pick up your car the cost is actually over $100.00? You discover they rotated your tires and added all your fluids. This can be …
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This post is a follow-up to one I originally posted in January 2013 titled Fee Schedules and Coverage Books. Please check it out if you haven’t done so already. It received a lot of positive feedback and numerous comments so I …
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If you’re a frequent “Off the Cusp” reader, you know we’re keen on the idea that effective patient communication is one of the easiest, most measurable and predictable ways to grow your practice. And if we’re talking easy and predictable, …
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If dental practices were able to prescribe treatment to every patient who snored or suffered from obstructive sleep apnea (OSA), business would boom. That’s because a whopping 27% of the U.S. population snore. But too often we hear from dentists …
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Asking good questions opens the door to discovery. With careful and caring questions, two things occur: (1) you put the patient at ease by letting them know that you want to hear from them, you are sincerely interested in what …
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Should your practice be on Pinterest? What about LinkedIn? Does Instagram really matter? The answer is different for every practice. Many practices don’t want to spend time considering questions like, “What are your goals?” or “What are your resources?”, which …
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Business owners know the more solutions they can offer their customers the better. For dentists, this means being able to react to the needs of their patients by recommending the right product or service. As many professional and student athletes …
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By 2010 Rich Cooper, DDS, and his staff members had built West Loop Dental Associates, Ltd. into a thriving practice in the trendy West Loop neighborhood of Chicago, Ill. As much as he enjoyed helping patients, Dr. Cooper felt that …
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