How do your patients prefer to receive communication such as appointment confirmations and reminders from you? Chances are the answer is not one-size-fits all…nor should it be in 2018! More than ever, consumers are demanding highly personalized experiences, and the …
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Every practice has to grow and change to keep up with the demands of an ever-evolving dental marketplace. One challenge we have as practice administrators is how to implement this change without team members putting up emotional roadblocks. This is …
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At some point in your tenure as a practitioner or leader you will inevitably experience a situation in which one of your staff members demonstrates some form of unacceptable behavior. This may include things like: Tardiness/absenteeism Poor attitude, complaining or …
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What is the definition of a team? Cathy Jameson describes a team as “a group of leaders working cohesively towards a common goal.” If you are a practice that wants to win over your competition then you must have a …
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As an educator, one thing I’m always very conscious of is my communication skills. I’m always looking for better ways to get my point across whether it’s in writing blog posts, presenting to a large group of people or one-on-one …
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There are many definitions to the word “barrier”, three to be exact per the Merriam-Webster dictionary. But, if I were to sum them up with one word, I would choose the word “obstacle”…something that impedes progress or achievement. Communication has …
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Personal privacy is no longer personal – it’s even in the news these days. Every day seems to bring reports of some celebrity cell phone hack or coverage concerning a business that decided to toss sensitive files in a dumpster …
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