If delegation is so valuable and important in the realm of leadership and time management, why do people have so much trouble doing this? Here are a few of the reasons. “I’ll just do it myself. I’m faster.” “I can …
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Tag Archives: human resources
“Dental team member needed: MUST be a team player.” That is possibly one of the most overused and under-defined statements you might see in a job posting for a new hire in a dental practice. And what candidate will enter …
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Social media isn’t something that should just reside in a marketing plan. An increasing number of job seekers are turning to social media to not only connect with the companies or organizations they’re interested in, but they’re also using it …
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For the first time in history, four generations are now working side by side in the workplace. Organizations, large and small, are trying to balance the generation gap of more than 50 years in their work teams. The newest generation …
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We have all heard the phrase, “You don’t get a second chance to make a good first impression!” Have you ever driven away from an appointment because the outside of the business looked unappealing? Did you ever eat at a …
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At some point in your tenure as a practitioner or leader you will inevitably experience a situation in which one of your staff members demonstrates some form of unacceptable behavior. This may include things like: Tardiness/absenteeism Poor attitude, complaining or …
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The role of social media manager is fast becoming a practice standard. Is your practice positioned to succeed? As social media becomes more accepted as a long-term communication tool − not just a short-term marketing tactic − many practices are …
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Bonus programs are the stuff of urban legends. When you ask a dental team to make a wish list, one thing that consistently comes high on their lists is a bonus program. They talk about some other practices where they …
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If it was easy, everyone would do it! How awesome it would be if every task we are responsible for truly was easy? If little to no effort was required to do our jobs. We would get up in the …
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Most of our days are consumed by problem solving and decision making. We encounter problems at work and in our personal lives. It could be a problem with a co-worker, a project, a family member, a customer, or a patient. …
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Like many dental practitioners out there, you undoubtedly realize the importance of having a skilled team in place. From assistant to office manager, the knowledge, dedication and engagement of your team has a significant impact on patient care and productivity. …
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Dealing with an unhappy patient can be both humbling and frustrating at the same time. Depending on the situation, you may be feeling empathy for them as they vent their frustrations or you might find yourself feeling hostility as they …
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Is your staff as engaged as you would like them to be? Are they energetic and excited when they walk through your office doors in the morning? Will they greet your patients with a friendly, welcoming smile each day? Are …
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“We have two ears and one mouth so we can listen twice as much as we speak,” said almost everyone’s mother at some point in childhood. But how true! I really didn’t pay too much attention to that phrase as …
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