Dental industry news, trends and information from Patterson Dental.
Ever thought about what gets in your way? What keeps you or your dental office team from doing your best work or having extraordinary relationships? Do you avoid dealing with the difficult aspects of managing people because you are overwhelmed or don’t even know where […]
We have four generations in the workplace today! Dentists have never before had to manage such a diverse set of beliefs, values and communication styles all at once. But if we take steps to bridge the gaps, we can leverage the best attributes of every […]
Have you ever hired the wrong person? We’ve all been there. Bringing on a team member that is the wrong fit wastes time and energy, and impacts your bottom line. Most of all, it robs your patients of their best possible experience and your team […]
If delegation is so valuable and important in the realm of leadership and time management, why do people have so much trouble doing this? Here are a few of the reasons. “I’ll just do it myself. I’m faster.” “I can do this better than anyone […]
“Dental team member needed: MUST be a team player.” That is possibly one of the most overused and under-defined statements you might see in a job posting for a new hire in a dental practice. And what candidate will enter an interview with the thought […]
Social media isn’t something that should just reside in a marketing plan. An increasing number of job seekers are turning to social media to not only connect with the companies or organizations they’re interested in, but they’re also using it as a resource when searching […]
For the first time in history, four generations are now working side by side in the workplace. Organizations, large and small, are trying to balance the generation gap of more than 50 years in their work teams. The newest generation in the workplace, Millennials (born […]
We have all heard the phrase, “You don’t get a second chance to make a good first impression!” Have you ever driven away from an appointment because the outside of the business looked unappealing? Did you ever eat at a restaurant and decide to never […]
At some point in your tenure as a practitioner or leader you will inevitably experience a situation in which one of your staff members demonstrates some form of unacceptable behavior. This may include things like: Tardiness/absenteeism Poor attitude, complaining or negativity Spending too much time […]
The role of social media manager is fast becoming a practice standard. Is your practice positioned to succeed? As social media becomes more accepted as a long-term communication tool − not just a short-term marketing tactic − many practices are implementing internal community managers. Many […]
Bonus programs are the stuff of urban legends. When you ask a dental team to make a wish list, one thing that consistently comes high on their lists is a bonus program. They talk about some other practices where they used to work and had […]
If it was easy, everyone would do it! How awesome it would be if every task we are responsible for truly was easy? If little to no effort was required to do our jobs. We would get up in the morning, our day perfectly planned […]
Most of our days are consumed by problem solving and decision making. We encounter problems at work and in our personal lives. It could be a problem with a co-worker, a project, a family member, a customer, or a patient. When we are confronted with […]
Like many dental practitioners out there, you undoubtedly realize the importance of having a skilled team in place. From assistant to office manager, the knowledge, dedication and engagement of your team has a significant impact on patient care and productivity. If, however, you don’t currently […]
Dealing with an unhappy patient can be both humbling and frustrating at the same time. Depending on the situation, you may be feeling empathy for them as they vent their frustrations or you might find yourself feeling hostility as they insist upon letting you know […]
Is your staff as engaged as you would like them to be? Are they energetic and excited when they walk through your office doors in the morning? Will they greet your patients with a friendly, welcoming smile each day? Are they consistently demonstrating a high […]
“We have two ears and one mouth so we can listen twice as much as we speak,” said almost everyone’s mother at some point in childhood. But how true! I really didn’t pay too much attention to that phrase as a child, but as I […]