You have a website. This is good. But, there are questions that need to be considered in order to make sure that your site is doing the very best for your practice. If you haven’t looked over your website with …
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Tag Archives: business management
Registration for the annual American Association of Dental Office Managers (AADOM) conference on September 19-20 in Orlando, Fla., is almost filled up! If you’ve been sitting on the fence about whether or not to attend, or you aren’t familiar with …
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What is your mother’s maiden name? What is the name of your favorite pet? In what city were you born? What is your favorite sports team? You have likely been asked these questions before – and you willingly answer them …
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Your software is an amazing tool that directly contributes to your patient’s experience. My number one goal when I visit an office is to leave the staff energized and comfortable with their software. I’m not just a “trainer”; I’m a …
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The typical dental office has several regular meetings that can help to keep the team on track. We hear from our members that as the staff gets bigger, the meetings get longer and less productive. It’s so important to have …
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I’m often asked by new and seasoned CEREC users how to decrease their appointment times for a simple crown procedure. This question has a number of different solutions depending on the individual office, but let me offer a couple of …
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Lately I have seen many questions on message boards about how to measure marketing. Why is it difficult to measure? Why won’t anybody give straight answers as to expected results? What will my ROI be on X marketing investment? The …
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It’s inevitable … at some point in time you, or one of your staff members, will encounter a dissatisfied or unhappy patient. I am sure that your office or practice strives to provide exceptional service to all, but in reality …
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Join us in March for the following events! Arizona 3/8: Phoenix – Equipment Maintenance Seminar California 3/6: El Segundo – Surgical Esthetics Course 3/7: Sunnyvale – Equipment Maintenance Event 3/15: Santa Barbara – Sirona Cone Beam Event 3/22: Santa Cruz …
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When a problem arises in your office or practice, your people often look to you to take action and provide a solution. And as a leader or manager, it is often expected that you resolve those problems promptly so that …
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As U.S.-based dental practitioners know, the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations require healthcare providers to train staff regularly on policies and procedures to safeguard patient information. HIPAA has been around for a while now, …
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Our Eaglesoft Practicing with the Masters webinar series has been around for awhile now and we have heard rave reviews! Through these webinars, we bring industry leaders to you, allowing you to gain insight, enhance your practice and earn AGD …
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Since I started writing posts for this blog, I’ve been keeping track of all the questions and concerns that come to me. I get questions from sales reps who work with offices, office staff members and other Eaglesoft trainers on …
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Happy New Year! Now it is time to get to work on those resolutions. (In case you missed it, Mahlia Matsch, from our human resources department, had a wonderful post last week on making your resolutions a success.) Last week …
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At the onset of each New Year, it’s tradition to go through the exercise of creating a list of resolutions. These lists commonly include things like losing weight, quitting a bad habit, being more productive, finding success . . . …
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We back what we say. It’s what Patterson leaders have taught us since the company started in 1877. At Patterson, we have a history of focusing on clients. It’s been an integral part of our culture since the Patterson brothers …
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When you envision the practice of your dreams, what do you see? If it’s happy patients, a satisfied staff and the lifestyle you’ve always wanted, then you’ve come to the right place. At Patterson, we are all committed to helping …
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As Jenny pointed out yesterday, the Patterson Technology products are excellent in helping you get ready for the end of 2012. Did you know PattersonDental.com also has some helpful tools built right into the site? Once you’ve logged into PattersonDental.com …
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*REMINDER* This Year’s Insurance Benefits Will Expire Soon! Dental insurance can be confusing for patients and providers alike. When I worked in a dental office, a majority of my time was spent communicating benefits to patients who needed help understanding …
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Mistake #7 – Leading the Group A common mistake made by managers is assuming they can lead the group. The group being led is certainly the outcome you are working towards, but to build your leadership strategy based on economies …
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Mistake #5 – Creating the Perception of Favoritism As a manager, you will connect with some employees better than others. While this is perfectly natural, these connections can lead to friction with other members of the team, as they can …
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Mistake #4 – Failing to Set Goals and Expectations It’s simple…when people don’t have a complete and accurate understanding of their goals and expectations, they are less productive. Research tells us that approximately 80% of performance issues are due to …
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Mistake #3 – Not Delegating One of the biggest challenges for leaders is “letting go” of tasks and responsibilities that could be more efficiently handled by members of the team. As a business owner and/or manager, you are always managing …
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Initially, I was going to direct this blog series at “new” managers by capturing some of the mistakes they make and distilling them down to those that are most common. After writing an initial draft, I shared what I had …
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