The myths of who and what constitute a great leader are so powerful that many in dentistry simply steer clear of leadership all together. David Rice, DDS, shares several ways practice owners can effectively lead their teams, even during uncertain times.
3 Key Dimensions to Successfully Rebound from a Crisis
Some companies have been able to not only accelerate growth but also increase profitability while facing economic headwinds. As dental offices begin to reopen and rebound from the COVID-19 crisis, practice owners should focus on three key dimensions to navigate the economic downturn and come out the other side stronger.
8 Expert Business Tips for Reopening Your Dental Office Amid a Pandemic
Whether you’re handling emergencies only, entirely shut down, or taking initial steps to reopen, you’re no doubt focused on the near-term future of your practice. Kathy Brodal, a Patterson Dental business educator, offers eight ways to plan, prepare and pull off a strategy for propelling your business forward effectively.
You Know It’s Time to Get a New Website When…
You have a website. This is good. But, there are questions that need to be considered in order to make sure that your site is doing the very best for...
Network, learn and have fun at the AADOM annual conference
Registration for the annual American Association of Dental Office Managers (AADOM) conference on September 19-20 in Orlando, Fla., is almost filled up! If you’ve been sitting on the fence about...
Secret Questions and Their Predictable Answers
What is your mother’s maiden name? What is the name of your favorite pet? In what city were you born? What is your favorite sports team? You have likely been...
Eaglesoft Tip of the Month: Patient Statements
Your software is an amazing tool that directly contributes to your patient’s experience. My number one goal when I visit an office is to leave the staff energized and comfortable...
Meetings, Meetings, Meetings
The typical dental office has several regular meetings that can help to keep the team on track. We hear from our members that as the staff gets bigger, the meetings...
Efficient CEREC Appointments
I’m often asked by new and seasoned CEREC users how to decrease their appointment times for a simple crown procedure. This question has a number of different solutions depending on...
How to Measure Your Marketing Efforts
Lately I have seen many questions on message boards about how to measure marketing. Why is it difficult to measure? Why won’t anybody give straight answers as to expected results?...
Dealing with Unhappy Patients
It’s inevitable … at some point in time you, or one of your staff members, will encounter a dissatisfied or unhappy patient. I am sure that your office or practice...
March Events
Join us in March for the following events! Arizona 3/8: Phoenix – Equipment Maintenance Seminar California 3/6: El Segundo – Surgical Esthetics Course 3/7: Sunnyvale – Equipment Maintenance Event 3/15:...
Five Steps to Better Problem-Solving
When a problem arises in your office or practice, your people often look to you to take action and provide a solution. And as a leader or manager, it is...
Data Privacy and Security Training for the Practice
As U.S.-based dental practitioners know, the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations require healthcare providers to train staff regularly on policies and procedures to safeguard...
Practicing with the Masters
Our Eaglesoft Practicing with the Masters webinar series has been around for awhile now and we have heard rave reviews! Through these webinars, we bring industry leaders to you, allowing...
Eaglesoft – Fee Schedules and Coverage Books
Since I started writing posts for this blog, I’ve been keeping track of all the questions and concerns that come to me. I get questions from sales reps who work...
The Root of It: New Year’s Resolutions
Happy New Year! Now it is time to get to work on those resolutions. (In case you missed it, Mahlia Matsch, from our human resources department, had a wonderful post...
4 Rules for New Year’s Resolution Success
At the onset of each New Year, it’s tradition to go through the exercise of creating a list of resolutions. These lists commonly include things like losing weight, quitting a...
Backing What We Say, Since the Beginning
We back what we say. It’s what Patterson leaders have taught us since the company started in 1877. At Patterson, we have a history of focusing on clients. It’s been...
The Advantages of a Partnership with Patterson
When you envision the practice of your dreams, what do you see? If it’s happy patients, a satisfied staff and the lifestyle you’ve always wanted, then you’ve come to the...
PattersonDental.com for the End of the Year
As Jenny pointed out yesterday, the Patterson Technology products are excellent in helping you get ready for the end of 2012. Did you know PattersonDental.com also has some helpful tools...
How to Send Expiring Insurance Benefits Reminders with Eaglesoft
*REMINDER* This Year’s Insurance Benefits Will Expire Soon! Dental insurance can be confusing for patients and providers alike. When I worked in a dental office, a majority of my time...
8 Common Mistakes Managers Make (Part 7)
Mistake #7 – Leading the Group A common mistake made by managers is assuming they can lead the group. The group being led is certainly the outcome you are working...
8 Common Mistakes Managers Make (Part 5)
Mistake #5 – Creating the Perception of Favoritism As a manager, you will connect with some employees better than others. While this is perfectly natural, these connections can lead to...
8 Common Mistakes Managers Make (Part 4)
Mistake #4 – Failing to Set Goals and Expectations It’s simple…when people don’t have a complete and accurate understanding of their goals and expectations, they are less productive. Research tells...
8 Common Mistakes Managers Make (Part 3)
Mistake #3 – Not Delegating One of the biggest challenges for leaders is “letting go” of tasks and responsibilities that could be more efficiently handled by members of the team....
8 Common Mistakes Managers Make (Part 1)
Initially, I was going to direct this blog series at “new” managers by capturing some of the mistakes they make and distilling them down to those that are most common....