New Options to Promote Your Facebook Page
In the past several years, there has been much confusion about contests and promotions on Facebook. Team members and marketers alike were unaware or ill-advised about Facebook guidelines and terms. ...
HIPAA Business Associate Agreement Update
As we mentioned previously, the U.S. Department of Health and Human Services announced updates to the HIPAA Privacy, Security and Breach Notification Rules. These updates were published in a new...
Leading the Way
On a reception room wall at Dental Oasis of Orange County, a vision statement is clearly printed for all patients to see and read. This is no textbook statement, however....
Cancer Saved My Life
Ever since she was a little girl, Donnell Rank knew that she wanted to be a businesswoman. She started her very own business at just nine years old, selling snacks...
Gaining Time through Technology Implementation
The successful implementation of technology in the dental office has been a game changer for many dental office administrators including myself. Our office is a fully digital (chartless) office, run...
Working to achieve a common goal
When was the last time you sat down with your dental team and talked about the purpose of dentistry? Was it your last team meeting? Maybe at an annual planning...
A Bad Online Review – Can We Get it Removed?
With millions of consumers looking for dental services online, and with more and more information popping up on their screens every time they hit “Search,” your prospective patients are, predictably,...
Today’s Dental Office: Enhanced with Technology
In the dental office museum of my mind, I have exhibits of pegboard accounting systems, color-coded appointment books, recall postcard with an index card file by month system, statements with...
Breaking Down Communication Barriers
There are many definitions to the word “barrier”, three to be exact per the Merriam-Webster dictionary. But, if I were to sum them up with one word, I would choose...
Mobile Sites – What’s Hot Today
Everywhere you look, someone has a mobile device in their hand. In a restaurant, at a store, walking down the street, while brushing their teeth, or even having a crown...
Help OHA Fall for Smiles and Educate Older Adults About Importance of a Healthy Smile
Oral Health America's annual Fall for Smiles® campaign is just around the corner, which focuses on educating all Americans about the importance of oral health and how to keep a healthy...
Building On Your Parent’s Lessons
The world has changed. We see this change at every turn as technology influences all aspect of our lives. For those of us whose parents raised on us on the...
Patterson at AADOM 2013
This year is the 7th year that Patterson will be attending the American Association of Dental Office Managers, (AADOM), annual conference. It’s actually a milestone for us in that it...
New Addition to the Sirona Family
On September 6 and 7, Sirona and Patterson are hosting the next 3DSummit in Dallas, Texas. The summit provides an exciting opportunity to experience how the latest 3D cone beam...
Building Dental Practice Value Through Social Media Marketing
Where are you in the life cycle of your dental practice? Are you a start-up? A mature practice? A preparing-to-transition practice? In every case, there are important, easy-to-execute strategies that...
It’s Time for Your Practice’s Mid-Year Assessment
We are a bit more than halfway through 2013. Some dentists out there are saying: “Where did the year go already??!! We’ve got to get on it and produce, produce,...
Eaglesoft Tip: How to Tile Images
Did you know that it’s possible to view and tile images directly from the patient’s Eaglesoft chart? For today’s high tech office, this time-saving feature is extremely helpful and impactful....
How to Create Delightful Social Media Content
Has your social media engagement dwindled lately? Your content could be the reason. Times have changed and what would have been a great Facebook post a year ago, may not...
AADOM Scholarship Winners
For the past 4 years, Patterson has annually made available 5 scholarships to the national American Association of Dental Office Managers (AADOM) conference. This 2 ½ day conference is packed...
Changing Lives through Education
As a dental assistant at Children’s Smile Center in Ozark, Mo., Brooke Neill knows that her most powerful tool for improving patients’ oral health is not a prophy angle or...
Leading Diverse Teams
“Diversity” can mean many different things to different people – ethnicity, gender, age, religion, etc. It can also refer to personality types, work experience and professional interests. The challenge of...
100 Years of Dental Hygiene
This year marks the 100th year of the dental hygienist. When I look at the profession today, vs. what the profession was when I graduated from Northwestern University School of...
Planning Your Fall Practice Investments Now
At the Sirona 3D Summit in New York in June, Bob Creamer led a session that discussed the importance of investing in your practice. He provided a highly entertaining view...
The Power to Change Lives Continues Chairside
While all members of the dental team are equally important, the dental assistant plays a critical role in creating an exceptional patient experience, whether they’re explaining complex procedures, easing a...
6 Steps to Win Over a New Patient by the First Phone Call
Your patients have high expectations when it comes to customer service, so as you put telephone technique on your priority list, it is important for you to know that in...
Are Automatic Patient Communication Solutions HIPAA-compliant?
Personal privacy is no longer personal – it's even in the news these days. Every day seems to bring reports of some celebrity cell phone hack or coverage concerning a...
Washing Cars for Grins
Since the 2010 inception of Grins for a Good Cause, Patterson Dental’s breast cancer awareness initiative, we've been able to raise over $650,000. Our nationwide network of 75 branches have...
Patient Education in Your Patient’s Inbox!
We have another exciting update to CAESY Cloud – including a much requested new feature! Along with updated navigation and search features, you can now email presentations directly from CAESY...
Schick 33 Software: Changing the Definition of Digital Diagnostics
As product manager at Sirona, Joe Goldstone is responsible for knowing all the ins and outs of all of their platforms. Recently, he took the time to discuss the Schick...
How to Make Your Social Media Matter
Social media is much like any social situation that you may encounter. It just so happens that this one happens to be online. If you think in terms of what...