Published statistics suggest that three in five North American dentists will be victims of employee-perpetrated fraud at some point in their careers. As a private investigator specializing in investigation of embezzlement against dentists, understandably I have spent considerable time examining …
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Every morning when you get to your dental office, ergonomics is probably not the first thing that concerns you. It’s also probably not the second, third, or fourth thing, either. For many doctors, hygienists, and assistants, it’s not until the …
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What is the definition of a team? Cathy Jameson describes a team as “a group of leaders working cohesively towards a common goal.” If you are a practice that wants to win over your competition then you must have a …
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Conventional wisdom says to leave a little something to the imagination. Our new remodel and office designs show that leaving less to the imagination isn’t always a bad thing. As more practices build anew or conduct significant remodels, the ability …
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Sometimes, attitudes can build monuments. My job is to help doctors and their staff members improve their dental practices. In the past 15 years I have visited well over a thousand dental offices, which has helped me to understand what …
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In the dental office museum of my mind, I have exhibits of pegboard accounting systems, color-coded appointment books, recall postcard with an index card file by month system, statements with return envelopes waiting to be assembled for mailing by some …
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There are many definitions to the word “barrier”, three to be exact per the Merriam-Webster dictionary. But, if I were to sum them up with one word, I would choose the word “obstacle”…something that impedes progress or achievement. Communication has …
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“Diversity” can mean many different things to different people – ethnicity, gender, age, religion, etc. It can also refer to personality types, work experience and professional interests. The challenge of leading diverse teams of people from various backgrounds is being …
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[Verse] Just shoot for the stars If it feels right Then aim for my heart If you feel like And take me away, make it okay I swear I’ll behave The words above might look like something from a slow, …
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In recent months, we began rolling out a convenient new software platform for our service technicians called eMagine TS. The improved software offers our technicians many exciting new capabilities, including access to real time data and the most up to …
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What is the experience your practice provides your patients every time they step foot in your office? If you are like most of the dental practices Patterson partners with, you probably are in the process of updating the technology you …
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Starting or expanding your dental office begins with a vision focusing on the patient experience. Creating a healthy practice occurs when you have a team of qualified and experienced professionals who can assist you with the details of your project …
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*REMINDER* This Year’s Insurance Benefits Will Expire Soon! Dental insurance can be confusing for patients and providers alike. When I worked in a dental office, a majority of my time was spent communicating benefits to patients who needed help understanding …
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