When Melissa Brown, DDS, founded Murray Hill Family Dental, she worked hard to prepare for many different business situations. But needing to close and reopen her practices due to a global pandemic isn’t one she could have imagined. Along with her husband, Troy Walton, director of business operations, they have built a loyal customer following and are an active and important part of their community.
3 Key Dimensions to Successfully Rebound from a Crisis
Some companies have been able to not only accelerate growth but also increase profitability while facing economic headwinds. As dental offices begin to reopen and rebound from the COVID-19 crisis, practice owners should focus on three key dimensions to navigate the economic downturn and come out the other side stronger.
8 Expert Business Tips for Reopening Your Dental Office Amid a Pandemic
Whether you’re handling emergencies only, entirely shut down, or taking initial steps to reopen, you’re no doubt focused on the near-term future of your practice. Kathy Brodal, a Patterson Dental business educator, offers eight ways to plan, prepare and pull off a strategy for propelling your business forward effectively.
Dental Practice Reopening Webinar Series: Target, Communicate, Market to Your Patients
As practices reopen and prepare for the next stage, planning, patient communication and marketing will be more critical than ever. In a new four-part webinar series, we will share insights, best practices and action steps to support you on your reopen and restore journey.
Patients, Team and Office – What to Think About as You Look to Reopen Your Dental Practice
After being closed for a few weeks, reopening your dental practice can be a stressful task that may not be well rehearsed among your staff. Creating a task list, communicating with your staff and patients, and ensuring a safe office space will help assure a smooth reopening transition.
COVID-19: Six Resources from RevenueWell for Communicating with Patients
With the coronavirus outbreak affecting dental practices all over the country, RevenueWell has highlighted six tools for communicating with patients to minimize the impact of the pandemic to your practice.
Patient Communications: Say the Right Thing More Often
Whether right before patients come in for an appointment, while in the waiting room, when they’re in the chair, just after their appointment or in between visits, you should always be communicating.
10 Dental Office Phone System Terms to Know
Evaluating new dental office phone systems can be daunting, thanks to advancements in technology. Here are some terms and features to look for when your practice is in the market for a new phone.
Is Your Dental Practice Healthy?
Dentistry is a business devoted to helping patients achieve better oral and systemic health. Yet many dental teams often do not consider the important business aspects of running a practice,...
Switching Software Systems can be Hard – 3 Ways to Make it as Painless as Possible
Switching software platforms. Just the idea of changing your dental practice management software system can give you the cold sweats. After all, changing anything in your practice is hard. But,...
Highlights from the 2018 Chicago Midwinter Show
Each year, thousands of dentists descend upon the Windy City for the Chicago Midwinter Show—one of the biggest gatherings of dentists, hygienists and office managers of the year. Over time,...
5 Things to Consider When Choosing Practice Management Software
Let’s face it: Choosing practice management software is a daunting task. There are many options and at the end of the process, you’re greeted by a software installation with plenty of question marks. By closely considering these five things, you can find answers to your questions and get excited about your new practice management software.
3 Benefits of Your Data in the Cloud
As consumers, more and more of the data we rely on in our everyday lives resides in the cloud - and it’s easy to see why. The cloud empowers us...
How to Build a Cohesive Team When You Have Multiple Locations
In the words of National Baseball Hall of Fame pitcher Jim Palmer, “You can’t win if nobody catches the ball in the outfield. You’re only as good as the team...
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Mind Your [Chairside] Manners: 3 Ways Eaglesoft Increases Patient Loyalty
Savvy business owners know that it costs a whole lot more to acquire a new customer than it does to keep an existing one. That’s why patient retention is one...
New Practice Checklist: 5 Things to Explore Before Opening Your Door!
Congratulations! You’ve chosen a fulfilling profession that has a direct, positive affect on people’s health, happiness, and overall well-being. Now you’re ready to begin a new chapter in your professional...
4 Actions That Create a Happier and More Successful Culture! Part II
In my previous post I covered the first two actions to help create a happier and more successful culture. Here are numbers three and four! Action Three – Monitor Results...
Thoughts for New Dentists and Cosmetic Dentistry
Changing someone’s smile, changing someone’s life, improving someone’s self esteem –it probably isn’t too far fetched to say most dentists want to be associated with these types of cases. Helping...
Roleplaying for Success
Scripting the initial greeting of the all-important telephone call is a great way to ensure that each patient and future patient receives the same five-star service. What to say when...
4 Actions That Create a Happier and More Successful Culture! Part I
I absolutely love to help dental teams create a culture that they are happy to come to every day! What I have found after working with teams across the nation,...
Survey Says: “So Long Route Sheets!”
One common question I get when working with offices that have the desire to become as paperless as possible is “What about my route sheets? What do we use now?”...
OSHA and the Dental Hygienist’s Role
Established in 1971, the Occupational Safety and Health Administration’s (OSHA) primary mission is workplace safety in all industries. While many of the OSHA regulations apply to dentistry, dental professionals focus...
Six Steps To Maximize CEREC Profit Potential
Investments run deep in your practice: the best staff, the most efficient operations, and more advanced technology. If part of this effort involves CEREC, you understand patients aren’t the only...
Hygiene Goals Simplified
Every dental hygiene team member should have a productivity goal or target within the practice. What does this production goal represent? Is it a random number you come up with...
7 Ways to Stay on the Same Page With Your Team
Staying on the same page with your team isn’t something that just happens. If there is no effort and attention to detail in this aspect of your practice, your path...
Is Your Office a Target for a Cyber Attack?
With cyber crimes befalling major companies on what has become a regular occurrence, we all have to wonder if our businesses could be targets for a cyber attack. We here...
How Truthful Is Your Data?
How often do you audit your patient records? If this is not a regular task in your office, you may want to consider making it one. In order for us...
3 Educational Videos for Dental Implant Patients
It’s easy to understand why patients facing a tooth implant can be confused. There are so many things to consider. How is the implant placed? What are alternative treatments? How...
4 Best Practices for Patient Postoperative Care Instructions
All successful oral surgeries require an equilibrium of effort between practitioner and patient: excellent dentistry on your part, and an adherence to postoperative care instructions on the part of the...
5 Steps to Practicing a Positive and Productive Daily Huddle
Daily huddles are the best way to keep everyone on the team informed on the goals for the day and make the day flow more smoothly! It is important that...