Pam McDonald has spent more than three decades getting to know her patients, but even with strong internal dental processes the team built in place, change inevitably knocked on the door.
Making the Switch to Eaglesoft: Smart, Streamlined, Simple
Tag: Patterson Technology Center
Instagram Takeover at Dentsply Sirona World with Mona Patel, DDS
When we invited Mona Patel, DDS, to do a full takeover of our Instagram account during Dentsply Sirona World 2019 in Las Vegas, we didn’t quite know what to expect. What we did know is that whatever she came up with, it would be awesome. […]
The Patterson Technology Center: Facts & Figures [Infographic]
You might know about the Patterson Technology Center (PTC), our state-of-the-art support center located in Effingham, Illinois. You might know that it employs the industry’s most knowledgeable and skilled support specialists. You might even be one of the 100,000 customers we currently service. (Hayyy! ?) […]
Confidence in Technology: a Benefit of Business With Patterson
They say it’s key. They say it’s the most attractive quality you can have. They say it goes with everything. They even say it’s contagious! What is this all-powerful epidemic? Confidence, of course! As a practicing dental professional, you already have loads. You have confidence in […]
Pro”Tech”Ted: Top Tips for Taking Care of Your Tech, Pre-Disaster
There is no way to ever be fully “prepared” when a natural disaster strikes. Having a preparedness plan in place for your dental business, however, is a wise course of action. Creating such a plan and communicating it to your team has the added benefit […]
Working with Trends in Eaglesoft
Have you ever looked at Trends within Eaglesoft? Trends is a practice management feature that allows you to view office totals according to specified criteria. From Trends, you can import and enter data according to month, year, or any other date range. To access Trends […]
HIPAA Business Associate Agreement Update
As we mentioned previously, the U.S. Department of Health and Human Services announced updates to the HIPAA Privacy, Security and Breach Notification Rules. These updates were published in a new regulation popularly called the “Omnibus Rule.” The Omnibus Rule became effective in spring 2013 with […]
CEREC Tip of the Month: The New Incisal Variation Tool in 4.2
One of the new tools in the 4.2 software is the new Incisal Variation tool. Not only can we get great looking anterior proposals with the 4.2 software, we also have the ability to enhance the facials of the software. I was playing around with […]
Secret Questions and Their Predictable Answers
What is your mother’s maiden name? What is the name of your favorite pet? In what city were you born? What is your favorite sports team? You have likely been asked these questions before – and you willingly answer them without giving a thought to […]
Eaglesoft Tip of the Month: Patient Statements
Your software is an amazing tool that directly contributes to your patient’s experience. My number one goal when I visit an office is to leave the staff energized and comfortable with their software. I’m not just a “trainer”; I’m a “Technology Advisor.” I educate offices […]
Protecting Patient Data: Do you have a plan?
I attended the Patterson sponsored webinar, Avoid Practice Interruption, with Paul Hinman of DDS Rescue this week. In watching this webinar, I was reminded of a time as an Eaglesoft trainer when I had the task of working with an office to recover their patient […]
Creating, Attaching and Managing Post Procedure Notes
Is your office using Post Procedure Notes? If you are wondering what they are or why you would, this post is for you! Using Post Procedure Notes will not only save you time, it will also guarantee a note gets entered into every patient’s chart, […]
Sneak Peek at New Eaglesoft Release
I’m proud to give you a sneak peek at one of the great new features from Eaglesoft 17 and Patterson Imaging 17 for release this summer: Dolphin 3D imaging tools will be included as a part of both the Eaglesoft Imaging module and Patterson Imaging software. […]
Eaglesoft Tip of the Month: Using InContact for Enhanced Efficiency
One of my favorite features, InContact is an interactive contact manager that makes keeping track of patients an effortless task. InContact allows you to store different groups of patients based on any criteria you choose. Once patients have been added to InContact, you have an […]
A Great Time for Schick
With an amazing special offer extended through April 26, there is no better time to purchase Schick intraoral imaging products. This promotion is designed to make it more convenient than ever to invest in this difference-making technology. Whether your office is currently digital or still […]
Advanced Eaglesoft Trainings with Patterson Dental Technology Advisors
Recently, I’ve had the opportunity to provide several Patterson customers with advanced Eaglesoft training. I love interacting with our clients and learning directly from them, what we can do to help their practice grow. Being able to share my tips and tricks while helping the […]
New Services You Never Knew Existed
At Patterson we are always striving to find the latest techniques and technologies to ensure we offer our customers the very best this industry has to offer. When DDS Rescue came to the marketplace last year, we knew right away that this was the answer […]
PTC Recognized by Architecture Association
When we opened the Patterson Technology Center (PTC) in Effingham, Ill., late in 2011, we were excited about the possibilities. It opened new doors both for Patterson and the customers of all three of our business units. Now, we have a new reason to be […]
Is Your Practice OnTrack?
At Patterson, we’re all about improvement – how can we better serve you? That’s why Mercer Advisors’ OnTrack software is such a perfect fit. It’s the dental practice software that helps you help yourself. Everyone can be more efficient – it’s one of the things […]
Making the Most of Your Technology Demos
Show season is in full swing and if you attend a local or national dental show you will be inundated with technology choices. These shows are a great way to get a lot of information in a short amount of time. The key is to […]
Hooray for Data Privacy Day!
Though I am sure that you didn’t miss it, some readers may be unaware that Data Privacy Day happened back in January. Your intrepid writer celebrated DPD by taking a moment to reflect on the increasing difficulty of maintaining one’s privacy in an increasingly connected […]
Eaglesoft Tip of the Month – What Is the Credit Distribution Audit Trail?
With the addition of Line Item Accounting in Eaglesoft 16, and the ability to assign, unassign and reassign credits, the Credit Distribution Audit Trail was added to track these changes. The Credit Distribution Audit Trail report will show all credits that were not only posted and distributed during the selected date range, but also those credits that were redistributed; this is especially important in […]
The Push to Google+ and Its Communities
As we’ve written before, an important factor in promoting your practice online is to know where the conversation is happening. Every day conversations shift from platform to platform depending on public preference and recent developments in services. Social media battles are being fought for the […]
How Not to Be Phished
Nobody wants to believe that s/he is gullible enough to fall for a scam. That said, this writer has heard terrible stories of dental practices being hacked after an employee falls for one of the classic email frauds: phishing. Phish emails have been around for […]
Eaglesoft – Fee Schedules and Coverage Books
Since I started writing posts for this blog, I’ve been keeping track of all the questions and concerns that come to me. I get questions from sales reps who work with offices, office staff members and other Eaglesoft trainers on a daily basis. I want […]
Reintroducing Jana Berghoff
Many of you already know of Jana Berghoff – she’s been in dentistry for more than 30 years – but I wanted to take a minute to reintroduce her. From her first job as a registered dental hygienist to Patterson Dental’s corporate technology marketing manager […]
The Digital Revolution Starts Here
Do you still have the song, “(Everything I Do) I Do It For You” stuck in your head from Paul’s post yesterday? I hope so – because it’s true. Everything we do at Patterson is designed to help you elevate the patient experience and practice […]
Eaglesoft End-of-Year Processing
I really can’t believe I’m already writing about End-of-Year (EOY) processing! It feels like only yesterday I started the Eaglesoft Tip of the Month and here I am, now posting my 12th and final post for 2012! The busy holiday season is in full swing […]
CAESY Cloud 1.3
I am thrilled to announce our biggest CAESY Cloud release since we launched the product! There are many enhancements with CAESY 1.3, including: Smile Channel content has been added to CAESY Cloud Most Smile Channel presentations will now be in high definition (720p) New and […]
eMagine TS
In recent months, we began rolling out a convenient new software platform for our service technicians called eMagine TS. The improved software offers our technicians many exciting new capabilities, including access to real time data and the most up to date information. There is now […]