You might know about the Patterson Technology Center (PTC), our state-of-the-art support center located in Effingham, Illinois. You might know that it employs the industry’s most knowledgeable and skilled support specialists. You might even be one of the 100,000 customers …
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They say it’s key. They say it’s the most attractive quality you can have. They say it goes with everything. They even say it’s contagious! What is this all-powerful epidemic? Confidence, of course! As a practicing dental professional, you already …
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There is no way to ever be fully “prepared” when a natural disaster strikes. Having a preparedness plan in place for your dental business, however, is a wise course of action. Creating such a plan and communicating it to your …
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Have you ever looked at Trends within Eaglesoft? Trends is a practice management feature that allows you to view office totals according to specified criteria. From Trends, you can import and enter data according to month, year, or any other …
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As we mentioned previously, the U.S. Department of Health and Human Services announced updates to the HIPAA Privacy, Security and Breach Notification Rules. These updates were published in a new regulation popularly called the “Omnibus Rule.” The Omnibus Rule became …
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One of the new tools in the 4.2 software is the new Incisal Variation tool. Not only can we get great looking anterior proposals with the 4.2 software, we also have the ability to enhance the facials of the software. …
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What is your mother’s maiden name? What is the name of your favorite pet? In what city were you born? What is your favorite sports team? You have likely been asked these questions before – and you willingly answer them …
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Your software is an amazing tool that directly contributes to your patient’s experience. My number one goal when I visit an office is to leave the staff energized and comfortable with their software. I’m not just a “trainer”; I’m a …
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I attended the Patterson sponsored webinar, Avoid Practice Interruption, with Paul Hinman of DDS Rescue this week. In watching this webinar, I was reminded of a time as an Eaglesoft trainer when I had the task of working with an …
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Is your office using Post Procedure Notes? If you are wondering what they are or why you would, this post is for you! Using Post Procedure Notes will not only save you time, it will also guarantee a note gets …
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I’m proud to give you a sneak peek at one of the great new features from Eaglesoft 17 and Patterson Imaging 17 for release this summer: Dolphin 3D imaging tools will be included as a part of both the Eaglesoft Imaging …
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One of my favorite features, InContact is an interactive contact manager that makes keeping track of patients an effortless task. InContact allows you to store different groups of patients based on any criteria you choose. Once patients have been added …
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With an amazing special offer extended through April 26, there is no better time to purchase Schick intraoral imaging products. This promotion is designed to make it more convenient than ever to invest in this difference-making technology. Whether your office …
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Recently, I’ve had the opportunity to provide several Patterson customers with advanced Eaglesoft training. I love interacting with our clients and learning directly from them, what we can do to help their practice grow. Being able to share my tips …
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At Patterson we are always striving to find the latest techniques and technologies to ensure we offer our customers the very best this industry has to offer. When DDS Rescue came to the marketplace last year, we knew right away …
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When we opened the Patterson Technology Center (PTC) in Effingham, Ill., late in 2011, we were excited about the possibilities. It opened new doors both for Patterson and the customers of all three of our business units. Now, we have …
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At Patterson, we’re all about improvement – how can we better serve you? That’s why Mercer Advisors’ OnTrack software is such a perfect fit. It’s the dental practice software that helps you help yourself. Everyone can be more efficient – …
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Show season is in full swing and if you attend a local or national dental show you will be inundated with technology choices. These shows are a great way to get a lot of information in a short amount of …
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Though I am sure that you didn’t miss it, some readers may be unaware that Data Privacy Day happened back in January. Your intrepid writer celebrated DPD by taking a moment to reflect on the increasing difficulty of maintaining one’s …
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With the addition of Line Item Accounting in Eaglesoft 16, and the ability to assign, unassign and reassign credits, the Credit Distribution Audit Trail was added to track these changes. The Credit Distribution Audit Trail report will show all credits that were not only posted and distributed during the selected date range, but also those credits that were redistributed; …
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As we’ve written before, an important factor in promoting your practice online is to know where the conversation is happening. Every day conversations shift from platform to platform depending on public preference and recent developments in services. Social media battles …
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Nobody wants to believe that s/he is gullible enough to fall for a scam. That said, this writer has heard terrible stories of dental practices being hacked after an employee falls for one of the classic email frauds: phishing. Phish …
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Since I started writing posts for this blog, I’ve been keeping track of all the questions and concerns that come to me. I get questions from sales reps who work with offices, office staff members and other Eaglesoft trainers on …
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Many of you already know of Jana Berghoff – she’s been in dentistry for more than 30 years – but I wanted to take a minute to reintroduce her. From her first job as a registered dental hygienist to Patterson …
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Do you still have the song, “(Everything I Do) I Do It For You” stuck in your head from Paul’s post yesterday? I hope so – because it’s true. Everything we do at Patterson is designed to help you elevate …
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I really can’t believe I’m already writing about End-of-Year (EOY) processing! It feels like only yesterday I started the Eaglesoft Tip of the Month and here I am, now posting my 12th and final post for 2012! The busy holiday …
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I am thrilled to announce our biggest CAESY Cloud release since we launched the product! There are many enhancements with CAESY 1.3, including: Smile Channel content has been added to CAESY Cloud Most Smile Channel presentations will now be in …
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In recent months, we began rolling out a convenient new software platform for our service technicians called eMagine TS. The improved software offers our technicians many exciting new capabilities, including access to real time data and the most up to …
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Microsoft launched its new operating system platform last Friday – Windows 8! Windows 8 brings together classic software applications with built-in mobile apps and new apps through their Windows store. Patterson has been busy testing all of our software applications …
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Another Customer Service Week is in the history books. We laughed, we wore jeans and most of all, we ate. MONDAY Monday started with a hand-delivered treat from management in the form of salty, crunchy or chocolatey goodness. Additionally, employees …
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